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Product Manager (non-tech)

Company: New Reach Education
Location: Tempe
Posted on: November 26, 2022

Job Description:

Our Company:New Reach Education is a company based in Tempe, Arizona focused on investment and financial education. Our mission is to flip the current online education space and optimize it for student success. We are looking for a Product Manager to join an awesome team! As a great leader, this individual is someone who loves to lead and develop people, grow businesses, solve problems and inspire entrepreneurs in the process.Impact and Benefits:

  • The work you do will directly help members use our great products to transform their lives. You'll be able to lead key initiatives to ensure that we have the best products and resources for the members who purchase our products.
  • You'll get the opportunity to work with highly ambitious people! You'll have access to world-class instructors and industry-leading products.
  • You will partner with our Marketing, Sales, Content and Community teams to grow our brands and help our members.Characteristics of a Successful Product Manager Candidate:
  • Smart, focused and a talent problem solver at the operational and tactical levels.
  • Strong ability to manage through data, create new solutions and extract powerful insights.
  • Able to lead, influence, organize, direct, and motivate members of a team to deliver high quality services.
  • Innovative and creative while providing exceptional service and support.
  • Expertly manages time and prioritizes tasks and projects to meet strict deadlines.
  • Mentally agile who is able to take what we do well and customize it while we launch new brands.Responsibilities:
  • Increase the member/student experience by improving our support and the quality of products we offer.
  • Define and implement standards/procedures for ensuring optimal Member experience.
  • Drive department innovation within desired KPI's and OKR's. Collaborate cross-functionally.
  • Innovate new ways to provide support, increase member success, member retention, satisfaction, streamline processes and response times.
  • Plan, organize, and direct the broad and collective activities of the team to ensure the delivery of high quality service to Members.
  • Develop and promote weekly, monthly and quarterly support objectives.
  • Oversee the hiring, orientation, and training of the company's community.
  • Develop leaders and implement Individual Performance Plans for team management.
  • Oversee the hiring, orienting, and training of each Member Success Team.
  • Liaise with the production and creative departments to ensure delivery of high quality products and services.
  • Conduct studies and research to discover new techniques, systems, and platforms necessary for improving member experience and projected growth.
  • Attend large weekend mastermind events to support students (typically quarterly).Culture:We are in it for the long haul, so we operate with respect! We respect our members, we respect our team and we respect ourselves. Our work environment is upbeat, interactive and focused on personal and professional development. We have a zero tolerance for things that hurt our culture. New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.

    Job Posted by ApplicantPro

Keywords: New Reach Education, Tempe , Product Manager (non-tech), Executive , Tempe, Arizona

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