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Manager, Client Experience

Company: Sequoia Consulting Group
Location: Tempe
Posted on: November 25, 2022

Job Description:

About Sequoia For more than 20 years, people-driven companies have turned to Sequoia to get their employee experience right. We're in this business because we know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward.
Sequoia comes through for clients with guidance, service, and the Sequoia People Platform. Through their compensation, benefits, and overall people programs, we enable them to better manage their global workforce, reduce administrative burdens, and reach a deeper level of employee care and support. We strategically use technology to enhance the expert guidance and committed service we bring to every client engagement.
About the position:Sequoia is looking for an innovative, action-oriented, and results-driven Manager, Client Experience who can manage and grow a fast-paced client experience team that delivers high value service to our clients. You will have an amazing opportunity to manage a team that guides our clients on a day-to-day basis on all things Sequoia, including but not limited to: benefits, systems and Sequoia platforms.
As a member of the Client Experience team, you will be responsible for your teams operational execution and delivery against expected performance metrics. You will use your insight and imagination to identify ways to optimize the workflows and streamline processes and accelerate time to value for Sequoia clients.
The ideal candidate will bring a combination of people management expertise, relationship building prowess, organization skills and project management. You will demonstrate extraordinary passion for delivering the best results for your clients and for building a scalable, high performing organization. Sequoia Consulting Clients include many of the most well-known and fastest growing technology brands in the world, and they expect the highest level of professionalism, guidance, and value.
What you get to do:

  • Manage team members to ensure high client retention and renewal
  • Oversee all projects for your Market Team to ensure they are delivered successfully
  • Serve as a point of escalation during and after client implementations
  • Collaborate with cross functional team managers to ensure internal and external challenges are addressed
  • Accountable for review cycles for the team members with clear goals and KPIs
  • Contribute towards company goals and objectives
  • Responsible for the team members performance and results
  • Train and roll-out services offerings within the organization
  • Participate and Contribute towards Organizational initiatives
  • Engaged on market trends, competition, and partner capabilities
  • Ensure the consistent application of Sequoia methodologies across all projects and client interactions
  • Optimize project staffing and utilization to balance client needs, internal constraints, and staffing efficiency
    What you bring:
    • Bachelor's Degree
    • 6+ years of experience in implementation, management consulting, or customer success leadership
    • Experience hiring and developing a team of high performing, passionate professionals
    • Ability to communicate and work across client organizations (HR, CEO, CFO)
    • Experience working with Salesforce, Benefits Administration System/Solutions (Workday, ADP, Zenefits, etc..), Payroll and HRIS systems is a strong plus
    • Solutions-oriented team player who takes initiative and is accountable for results
    • Excellent communication, organization and interpersonal skills
    • Record of professional achievements with a track record of delighted and successful customers

      Our Culture Sequoia exists to come through for people who put their trust in us. Our team members live by a set of core values that underscore everything we do - for each other and for our clients. We expect that these will resonate with you, excite you, and empower you to do your best work:
      IntegrityPassion for serviceInnovativeGrowth orientedCaring for othersPromise-centricFocused on relationship building
      What We Offer:
      Compensation & BenefitsSequoia offers team members compensation and benefits to support the physical, financial and emotional wellbeing of you and your loved ones. We continuously and purposefully build an inclusive culture, designed to empower everyone to do their best work.Our compensation and benefits are thoughtful, competitive and leading edge, but most of all, they reflect what our people value most.
      Location We employ diverse talent across North America and focus on well-rounded, values- based colleagues to add to our culture and help us forge new ground.
      Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.We are building something special in the world of HR and this is an important role for us, and an incredible opportunity for the right candidate. Our environment is inclusive, diverse, ignited, built on integrity and deeply committed. Come and help us truly make a difference investing in people.
      Sequoia has offices in the San Francisco Bay Area, New York, Tempe, and Bangalore.
      Visit Sequoia.com or follow us on LinkedIn and Twitter to learn more.

Keywords: Sequoia Consulting Group, Tempe , Manager, Client Experience, Executive , Tempe, Arizona

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