Manager WFM
Company: Target
Location: Tempe
Posted on: September 23, 2022
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Job Description:
Location: 7000 Target Pkwy N, Brooklyn Park, Minnesota, United
States, 55445-4301About us:Target is an iconic brand, a Fortune 50
company and one of Americas leading retailers.The Financial and
Retail Services (FRS) organization is close to the action when it
comes to communicationwhether with guests or Target team members.
From guest service professionals and product designers, to vendor
managers and financial and workforce management analysts, FRS
comprises several key and high-visibility areas that elevate and
nurture Targets distinctive reputation. We cultivate loyalty and
satisfaction through exceptional service and support. And we foster
a culture of responsive, knowledgeable and committed servicefrom
the inside outthrough enterprise services our people can count
on.Beyond our world-class service centers, there are many important
challenges to be met in other FRS teams. Payments and Financial
Operations strategically curate and enable payment acceptance for
Target, working with internal and external partners to envision and
advocate for the future, manage payment expense, proactively
prevent fraud and manage the accounting and controls for FRS.FRS
Operations and Product Team plays at the intersections of process
and technology, and Service Center Shared Operations (SCSO) which
develops comprehensive service delivery strategies for our service
centers. FRS Product Design manages and grows loyalty, frequency
and other marketing programs for all Payment Cards (REDcard,
GiftCard). The Credit Strategy and Compliance team manages the
credit card program and related interactions with our bank partner,
and includes the Credit Strategy, Credit Risk Underwriting and
Compliance functions.Beyond our world-class service centers, there
are many important challenges to be met in other FRS teams like the
FRS Operations and Product Team, which plays at the intersections
of process and technology, and Contact Center Support Services
(SCSO) which develops comprehensive service delivery strategies for
our contact centers. FRS Product Design manages and grows loyalty,
frequency and other marketing programs for all Payment Cards
(REDcard, GiftCard). Our Bank Program and included credit risk and
compliance functions manage Merchandise Finance, Capital Finance,
Expense Management and Financial Goals and Forecasts. And the FRS
Controller heads up FRS Accounting and Financial Operations,
including Accounting and Control, Retail Bankcard Services, Target
Card Services, Fraud Prevention & Dispute Resolution.As a
Manager-WFM, you will be responsible for leading and developing a
Workforce Management team. The Manager-WFM will act as a primary
WFM point of contact, optimizing the interactions between real time
management (RTM), WFM scheduling, service center leadership and key
business partners in support of multiple Target service centers.In
addition to leading a Workforce Management team, you will take the
lead in identifying, documenting and enhancing workforce management
processes that drive consistency across service centers. This role
will be responsible for creating and maintaining documentation
(playbooks) that support schedule optimization; along with guidance
for timely execution of staffing/schedule adjustments. Examples
include but are not limited to, Break/lunch adjustments, off phone
work modifications, facilitation of extra-time/over-time and VTO
hours.In this role you will leverage your critical thinking
abilities, utilizing WFM systems to analyze volume trends, agent
skilling, and schedule effectiveness, in order to address impacts
to service center performance and Guest experience due to planned
and unplanned events. Your team will be responsible for monitoring
historical and real-time workload in order to best align scheduled
resources to workload, across multiple channels and multi-service
centers. Responsibilities will also include providing timely and
detailed communications, both written and verbal, to service center
leadership and business partners, keeping them up-to-date of
trends, events and steps taken to minimize impacts on service
center performance.Job duties may change at any time due to
business needs.About you:
Keywords: Target, Tempe , Manager WFM, Executive , Tempe, Arizona
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