MasterTax Sr. Account Manager
Company: ADP
Location: Tempe
Posted on: August 5, 2022
Job Description:
ADP is hiring a MASTERTAX ACCOUNT MANAGER!
Do you like tax software (who doesn
t?) Do you like monitors? (we ll give you three of them,
Matrix-style!) Do you want to help change the world one tax filing
at a time? (#compliancechampion) Well, this may be the role for
you! In this role, you will serve as the Account Manager for
MasterTax, ADP's best-in-class tax management software. You will
maintain partnerships with our top clients to ensure long-term,
successful relationships through issue resolution, answering
questions, helping clients, training their users on MasterTax
technology, and more. You carry the weight of MasterTax and ADP s
service reputation and client satisfaction in your hands. The
nature of what you do every day will not change your #1 goal is to
help our largest clients with any MasterTax-related issues so they
can focus on their core business. Still, every day will be
different because the questions you receive will vary, as will the
solutions you provide each client. There will be no shortage of new
questions you'll receive, which will keep things interesting, and
our top-ranked training will help to set you up for success! To
thrive in this role, you have a way with clients that builds
rapport, establishes trust, and shines with professionalism. Over
the phone and in writing, your communication style is clear and
easy for our clients to understand and take action on. As a result,
your client satisfaction scores make you proud. Pace should not
scare you. We also have a healthy dose of fun. So healthy it s
almost unhealthy. Not only can you find a career here but
friendships that last in a company that values inclusion. A little
about ADP: We are a global leader in human resources technology,
offering the latest AI and machine learning-enhanced payroll, tax,
human resources, benefits, and much more. We believe our people
make all the difference in cultivating an inclusive, down-to-earth
culture that welcomes ideas, encourages innovation, and values
belonging. We ve received recognition as a global Best Places to
Work and a recipient of many prestigious awards for diversity,
equity, and inclusion, including a DiversityInc Top 50 Company,
Best CEO and company for women, LGBTQ+, multicultural talent, and
more. As part of our deep DEI commitment, our CEO has joined the
OneTen coalition to create one million jobs for Black Americans
within ten years. Learn more about DEI at ADP on our YouTube
channel: Ready to #MakeYourMark? Apply now! To learn more about
Client Services at ADP, watch here: What you ll do: What you can
expect on a typical day:
Client Support. You will help our
clients manage their business using our tax software solutions,
which could include troubleshooting and probing to resolve
MasterTax software, filing, or other issues. Support might also
involve partnering with multiple business units and teams for
troubleshooting and delivering a seamless client experience. Learn.
You will continually upgrade your knowledge and skills on MasterTax
software and systems, as well as staying up to date on client
practices, best operating practices, other products, and desktop
support tools to develop and maintain your ability to support our
clients. Organize. You adhere to a daily schedule and organize
yourself to deal with a high volume of inbound and/or outbound
calls. Daily phone time may increase during peak seasons, like at
the close of the year. Share. We will help set you up for success,
but we also need your input on better ways of supporting clients
and improving, streamlining or automating processes. We want you to
think proactively and work collaboratively. Consult with clients on
their needs and determine the ways MasterTax and ADP can better
support them by collecting, scheduling and presenting data. TO
SUCCEED IN THIS ROLE: Requirements
At least two years of experience in a
customer service environment or as an HR/HRIS or call center/client
support practitioner with systems experience. Familiarity with
complex software applications and systems You can work overtime
hours during peak seasons. A college degree is great but not
required. What's more important is having the skills to do the job.
Other acceptable experiences could include:
Experience noted above, OR Military
experience where skills including teamwork, adaptability,
organization, and follow-through will help you build team and
client relationships, identify solutions, and achieve success.
Bonus points for these: Preferred Qualifications
Payroll and/or Tax industry
experience ADP MasterTax product experience Outstanding written and
verbal skills Professional presence YOU'LL LOVE WORKING HERE
BECAUSE YOU CAN:
- Be yourself in a culture that values
equity, inclusion, and belonging and creates a safe space for
diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where
you can connect globally with networks and allies who share common
interests and experiences.
- Grow your career in an agile, dynamic environment with plenty
of opportunities to progress.
- Continuously learn through ongoing training, development, and
mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1
because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to
provide exceptional service to our clients, and none of that
happens without each of us taking care of ourselves and being there
for one another.
- Join a company committed to giving back and generating a
lasting, positive impact upon the communities in which we work and
live.
- Get paid to pay it forward. Company-paid time off for
volunteering for causes you care about. Salary Range: What are you
waiting for? Apply today! Explore our COVID-19 page to understand
how ADP is approaching safety, travel, the hiring interview
process, and more. Diversity, Equity, Inclusion & Equal Employment
Opportunity at ADP: ADP affirms that inequality is detrimental to
our associates, our clients, and the communities we serve. Our goal
is to impact lasting change through our actions. Together, we unite
for equality and equity. ADP is committed to equal employment
opportunities regardless of any protected characteristic, including
race, color, genetic information, creed, national origin, religion,
sex, affectional or sexual orientation, gender identity or
expression, lawful alien status, ancestry, age, marital status, or
protected veteran status and will not discriminate against anyone
on the basis of a disability. We support an inclusive workplace
where associates excel based on personal merit, qualifications,
experience, ability, and job performance. Ethics at ADP: ADP has a
long, proud history of conducting business with the highest ethical
standards and full compliance with all applicable laws. We also
expect our people to uphold our values with the highest level of
integrity and behave in a manner that fosters an honest and
respectful workplace. Click to learn more about ADP s culture and
our full set of values.
Keywords: ADP, Tempe , MasterTax Sr. Account Manager, Executive , Tempe, Arizona
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