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Key Account Manager (Remote)

Location: Tempe
Posted on: August 5, 2022

Job Description:

This remote position is accountable for the overall financial performance (P&L) and senior level customer relationship of assigned accounts. This includes, but is not limited to, achieving/exceeding revenue and margin targets, maintaining and improving client satisfaction, retention and account expansion. In conjunction with the Director this position will help develop and execute strategic direction and be accountable for implementation. Account Managers provide indirect leadership and work in partnership with internal stakeholders (Operations, Procurement, and Finance) to ensure all services are completed in accordance with contractual requirements and all customer and service provider issues are addressed in a timely manner. Must be able to travel 50% or more of the time and have strong financial acumen and analytical abilities.

  • Will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, benchmarking reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives.
  • Account Manager will communicate with appropriate client point of contacts (POCs) as required based on situation.
  • Review work requests that approach the monetary spending limit and escalate requests (with estimate) that exceed the limit to the client.
  • Create & execute appropriate plans and programs to meet and/or exceed the client objectives within the account(s).
  • Set the strategic direction and implementation of business initiatives at the local/National market level.
  • Establishing goals and performance criteria and measurement processes to proactively manage the business.
  • Responsible for cost effectiveness, consistency, quality, accuracy and compliance to business standards.
  • Represent the organization including managing the business relationships as well as forging of strategic alliances in assigned area.
  • Strategic planning of current and future client contracts including assessing alternatives and understanding future customer requirements to ensure adequate future growth and development in assigned area.
  • Pursue account growth opportunities; expand scope of work or service lines to improve account profitability.
  • Ensure effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
  • Create a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards.
  • Drive continuous improvement and innovation throughout account(s).

    Experience with HVAC operations and maintenance for commercial space is required. Industry certification preferred. Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across multi-site/account scope. Facility management experience preferred.

Keywords: CARDINAL SERVICES LTD., Tempe , Key Account Manager (Remote), Executive , Tempe, Arizona

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