Transportation Operations Manager
Company: FedEx Office
Location: Tempe
Posted on: August 2, 2022
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Job Description:
POSITION SUMMARY:The Transportation Operations Manager is
responsible for direct supervision of pick-up and delivery in the
assigned market, which will include both external customer and
internal FXO deliveries. This position supervises a team of
couriers who are responsible for deliveries in the assigned market
and ensures that couriers follow all standard operating procedures
and that customer experience objectives are consistently met. This
position also supervises the SameDayCity (SDC) Quality Specialist
who is responsible for ensuring that SDC couriers receive proper
training, that all equipment is operating properly, and performs
routine audits and ride-alongs to ensure that couriers are
following proper procedures. The Transportation Operations Manager
works closely with the National Dispatch Center and other Quality
teams in order to improve on-time performance, safety, and customer
experience in the assigned market. The Transportation Operations
Manager also acts as the champion to implement programs and process
changes in the field.GENERAL DUTIES AND RESPONSIBILITIES:(This is a
representative list of the general duties the position may be asked
to perform, and is not intended to be all-inclusive)Lead and manage
a team by training, developing and coaching team members on a
consistent basisHire team members and monitor new hire orientation
proceduresTrain team members on all aspects of job duties as well
as FedEx Office Standard Operating Procedures and FedEx Office
policies and proceduresEnsure compliance with FedEx Office Standard
Operating Procedures and all FedEx Office policies and procedures
for all team membersEvaluate the efficiency and productivity of
team members based on established performance standards and
objectives, including conducting regular Operations Reviews and
Performance AppraisalsEnsure that all team members provide a
positive customer experienceCoach, counsel, discipline and/or
terminate team members when performance issues or violations of
FedEx Office Standard Operating Procedures and/or FedEx Office
policies and procedures occurResponsible for on-time performance in
local market. Requires monitoring and coaching of couriers to
ensure local operations meet FedEx Office standardsPromote a
culture of safety through training, coaching and counseling
regarding negative safety behaviors, reinforcement of positive
safety behaviors, and through leading by example for all team
membersAct as liaison with National Dispatch Center for all
courier-related communications and issues Work closely with Sales
team to enhance customer experience, improve customer understanding
of the SDC offering, and help implement customized operations as
neededCoordinate with appropriate agencies and FSO departments to
handle accidents and maintenance issuesCoordinate equipment
replacement and maintenance of handheld device in conjunction with
National Dispatch Center support personnelEnsure couriers have
appropriate external badges and security accessMonitor money-back
guarantee activity and performance investigations as requiredAll
other duties as needed or requiredMINIMUM QUALIFICATIONS AND
REQUIREMENTS:Bachelor's Degree or equivalent experience3+ years of
prior supervisory experience; transportation experience
preferredAbility to comply with any specialized regulatory or
licensing requirements, as determined by geographic location and/or
work assignment; FedEx Office will communicate any specialized
regulatory or licensing requirements during the hiring
processAbility to lead, direct and supervise team members in a
remote, multi-location environmentProficiency dealing with
technology; experience utilizing software that runs on personal
data devices is preferredAdvanced level of reading, writing and
mathematical abilityProficiency with Microsoft Office tools,
including Word, PowerPoint, Outlook and ExcelFor new hires, must
meet all FedEx Office employment qualifications in force at time of
hiringFor current FedEx Office team members, must meet hiring
criteria for the position and transfer requirements as outlined in
the Team Member HandbookESSENTIAL FUNCTIONS:Ability to travel as
required in order to meet with customers, vendors, other team
members, and/or to meet other business necessitiesAbility, on a
consistent basis, to maintain attention and concentration for
extended periods of timeAbility, on a consistent basis, to read and
interpret documents and instructions from customers, vendors, and
other team membersAbility, on a consistent basis, to communicate
effectively with customers, vendors, and other team membersAbility
to utilize simple mobile or personal data devices to effectively
communicate with the centralized dispatcher (job-related training
will be provided)Ability, on a consistent basis, to perform work
activities requiring cooperation and instructionAbility, on a
consistent basis, to function in a fast-paced environment, under
substantial pressureAbility, on a consistent basis, to work
independently to ensure that the essential functions of the
position are performed satisfactorily and that the goals of the
program are metAbility, on a consistent basis, to report regularly
to work and maintain established business hours in order to support
the FedEx Office business; regular attendance and/or reporting
could include regular attendance at a physical location and/or
maintaining established business hours depending on the scope and
nature of the positionQuality Driven Management strives to deliver
market-leading customer experience, business excellence, and
financial return through a Quality-oriented culture and day-to-day
application of Quality science.Suggests areas for improvement in
internal processes along with possible solutions.Works with
management to reduce company costs/wastes, and to optimize
profitability in areas of responsibility.Applies Quality concepts
presented at training during daily activities.Supports FedEx Office
Quality initiatives.We are an equal opportunity employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other
characteristic protected by law. All offers of employment made by
FedEx Office are contingent upon the successful completion of a
background investigation and a pre-employment drug screen (which
must be completed within 2 business days of any conditional offer
of employment). The existence of a criminal record is not an
automatic or absolute bar to employment and a candidate's criminal
record will be considered individually based on factors such as the
relationship between the job sought and the criminal offense, the
timing of the offense, the nature of the offense, and any other
relevant information. FedEx Office will consider for employment all
qualified applicants, including those with criminal histories, in a
manner consistent with the requirements of applicable state and
local laws, including the San Francisco Fair Chance Ordinance and
the City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance. America's Military Veterans and individuals with
disabilities are strongly encouraged to apply. If you have a
disability and you need assistance in order to apply for a position
with FedEx Office, please email us at HR.Recruiting@FedEx.com.
Keywords: FedEx Office, Tempe , Transportation Operations Manager, Executive , Tempe, Arizona
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