Call Center Team Manager

Company: ECA Direct
Location: Tempe
Posted on: August 2, 2022

Job Description:

Job Description We are looking for a Call Center Team Manager to oversee an inbound customer support contact center environment. Position : The Call Center Team Manager is primarily responsible for overseeing the quality, reporting and client interface. They are involved in the areas of pre-planning, budgeting, resource allocation, scheduling, and coordination. This position may require you to manage one or more projects concurrently. Classification (Exempt/Non-Exempt): Exempt (salaried) Duties and Responsibilities: Manage on-site activities as the designated Call Center Team Manager Report to Project Team on all elements of risk associated with scope, schedule, and budget. Monitor daily work activities to ensure proper adherence to job site policies and procedures Maintain the project schedule in an attempt to avoid potential delays, achieve milestones, and meet completion dates. Direct the work of employees and /or subcontractors assigned to the project. Manage meetings and correspondence with clients. Monitor and inspect work progress for quality control and quality assurance; identify and resolve problem issues in a timely manner. Prepare daily field observation reports and monthly reports along with progress documentation Participate in weekly progress meetings; review applications; review and resolve change order requests; assist with closeout/turnover activities Experience and Qualifications: Minimum (5) years of contact center experience working as a Call Center Team Manager. Knowledge of reading project plans and specifications. Manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments. Proficient with Microsoft Office and other basic computer skills. Excellent written/communication skills and ability to work well with others. Must pass pre-employment drug test/physical/background check. Must have a valid driver's license. Disclaimer : The information in this job description indicates the general nature and level of work to be performed. It is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed on this job description. ECA Direct is an Equal Opportunity Employer -The Company does not discriminate against employees or applicants on race, color, creed, age, gender, sexual orientation, national origin or ancestry, religion, marital status, military service/veteran status, pregnancy, physical or mental disability, medical condition, including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.

Keywords: ECA Direct, Tempe , Call Center Team Manager, Executive , Tempe, Arizona