Global Director, Digital Product Operations
Company: Circle K
Location: Tempe
Posted on: June 25, 2022
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Job Description:
Circle K seeks an experienced Digital Operations Leader to join
our multi-national convenience store chain acting in a strategic
leadership role to boldly lead Circle K through a transformational
shift from a siloed multi-channel legacy into a new fully
integrated environment where every relevant touchpoint acts as an
engagement axis and extends the "storefront" across countless
channels based on customer behaviors/needs/jobs to be done. -It is
a fantastic opportunity to build a world-class team, drive digital
operations execution, and create immense business value. -ABOUT THE
GLOBAL DIRECTOR DIGITAL OPERATIONS POSITION:Lead the operations,
management, and value delivery on Circle K's digital channels -with
a targeted focus on:(1) CREATING a global vision and operations
strategy that bridge the digital (online) and physical worlds
(stores), enabling customers to engage with the brand across
multiple channels seamlessly while (2) DRIVING effective and
efficient process execution for Circle K's digital platforms,
inclusive of all 3rd party platforms and Circle K's proprietary
platforms; and (3) BUILDING the infrastructure (People, Process,
Tools) and -capabilities in conjunction with key internal partners
(Technology, Store Operations, Customer Experience, Design,
Marketing, Fuel, etc.) to accelerate our efforts and inseminate an
organic acceptance of digital operations best practices across the
enterprise. -You will collaborate with several departments to
deliver a differentiated and unified digital experiences and
structure required to scale digital ambitions. -We will look to you
to establish a high-performing team defining roles and
responsibilities for all positions. - -Finally, as the company's
chief steward of digital operations, you will work to eliminate
silos, provide global governance, establish guidelines that direct
best practices across all prioritized digital platform activities,
and capitalize on customer generated data. This role is an
enterprise position supporting global, regional, and
cross-functional groups based in Phoenix, AZ reporting to the Head
of Global Digital Platforms.OUR IDEAL CANDIDATE WOULD
BE:Experienced Digital Operations Leader -- Seasoned leader with an
exceptional track record of building and successfully growing
digital platforms and smoothly running digital operations.
Demonstrated capability to develop strategies and execution plans
that have resulted in ambitious digital experience goals
achievement across geographies, customers, and categories. A leader
in digital operations with proven ability to successfully deliver
effective and efficient operations by leading and building
high-performance teams while delivering an optimized customer
journey and experience. -Exceptionally Competent Process Builder --
Strong track record in building the necessary business processes,
teams, technology, and metrics to support digital activations
throughout the organization. -Expertise in enabling organizations
to succeed in online/offline operations. -You know what enables
processes and ways of working models required to compete today and
outpace the competition in the future. -Passion and repeated
success in leading teams to drive traffic, conversion, sales, and
margin through a combination of operational, financial, data, and
creative tools, processes, and systems. -Extensive management
experience leading all facets of digital operations (P&L,
sales, marketing, merchandising, fulfillment operations, and
customer service) while building trusted business relationships to
deliver overall business value. Accomplished Collaborator-- Able to
get things done without formal authority or reporting
relationships, working across functions seamlessly, geographies and
levels to get things done. Embraces and known for building trusted
business relationships to deliver business value. Operates everyday
with a "OneTeam" mindset.DAY-TO-DAY RESPONSIBILITIES:
Keywords: Circle K, Tempe , Global Director, Digital Product Operations, Executive , Tempe, Arizona
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