Implementation Manager
Company: ADP
Location: Tempe
Posted on: June 23, 2022
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Job Description:
ADP is hiring an Implementation Manager.
Thanks for clicking! Let us tell you a little more... At ADP, we
believe great companies are built by great people -- and for them.
Every day we strive to design a better way to work helping
employees at organizations around the world to stay productive and
achieve their potential. We're always designing for people,
starting right here with our one-of-a-kind culture, and with people
like you.
As an Implementation Manager , you'll leverage your leadership
expertise to help establish the direction of daily project
activities, ensuring efficient operations, and creating an overall
productive and engaging working environment for your team. Your
team onboards new clients by configuring their account and training
them to comfortably use our products and services, with the goal of
delivering and exceeding client expectations!
Does this sound like you? Leadership Magnet . Someone your leader
can trust and your peers will follow. Someone who can help set the
team's direction and lead them to the successful execution of the
vision you share with your leader. Proactive Planner . Always a few
steps ahead. Anticipates needs and comes prepared. Trusted Advisor
. You live by integrity and deliver on promises... every time.
Collaborative Spirit . You achieve more with others and value an
inclusive culture where you can be you. Innovative Thinker. You
never settle for the status quo, with a mind always focused on
continuous improvement.
RESPONSIBILITIES: Lead daily activities of the Implementation team
to ensure that all work is completed according to scheduled
deadlines with attention to quality standards, priorities and
overall business metrics. Ensure team supports and models cultural
behaviors including ownership, client advocacy, teamwork, and
business acumen to achieve performance metrics. Develop and drive
implementation strategies by leveraging data, analytics, and client
experience information focused on the achievement of client desired
outcomes. Responsible for performance measures such as forecast,
proactive risk assessment, backlog, no-starts, quality, weeks-
to-start, associate engagement and retention and other metrics.
Takes a proactive approach to backlog management to anticipate and
mitigate issues and accurately assess, communicate, and address
trends. Strategize with teams and internal partners to develop
effective intervention plans to address challenges related to
client health, including direct involvement in activities necessary
to stabilize and save at-risk client business. Demonstrate a strong
ability to communicate with Client executives, including strong
executive presence, de-escalation, and relationship management.
Participate in financial forecast exercises related to their Book
of Business, including input to managing loss forecast. Effectively
manage escalated issues and clients and provide direction.
Demonstrate enhanced understanding and implementation of Business
Unit's strategic goals. Oversee the use of standard process
workflows by team. Function as a consultant and business partner to
other groups within ADP. Train and mentor team members and identify
development needs across the team, working with Director to
coordinate additional training as needed. Track various
productivity and performance standards to ensure that established
levels are achieved, especially during critical activity periods.
Serve as an acting backup to the Senior Director, providing
leadership, guidance and direction to team members in the absence
of the Director. Manage escalated issues and provide direction.
Collaborate with peers to establish best practices. Analyze team
statistics and prepare reports for the Director. Evaluate
associates on performance and complete annual performance
appraisals. Work in collaboration with associates to establish
Individual Development Plans. Develop and administer corrective
action and performance improvement plans. Hire/Fire authority in
conjunction with Human Resources. May have budgetary
responsibility. May have oversight of Workforce Management to
include scheduling and succession planning. Participate in task
forces, strategic initiatives, stretch assignments and
collaboration opportunities with other Business Units.
REQUIRED QUALIFICATIONS: At least five years of experience in an
implementation environment At least three years of people
leadership experience
PREFERRED QUALIFICATIONS:
Bachelors, MBA ,or advanced degree HCM Certifications: Fundamental
Payroll Certification (FPC) or Certified Payroll Professional
(CPP); PHR or SPHR Proficiency and in-depth knowledge of all
pertinent ADP Human Resources, Payroll and Benefits policies and
procedures Proficient in the latest web technologies and working
knowledge of various operating systems Prior leadership training
Ability to communicate effectively to all levels of internal and
external contacts verbally and in writing Excellent collaboration,
organizational, time management, customer service and
problem-solving skills and the ability to work accurately and meet
deadlines with frequent interruptions Ability to work and thrive in
a team environment, focused on achieving results Ability to
maintain cooperative working relationships with all levels of
management Ability to assess team members' performance and provide
motivational support Ability to work both independently and as part
of a team Strong client relationship building skills Ability to
recognize basic procedural issues as they arise and escalate to the
appropriate level Ability to demonstrate learning agility and
critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of
various operating systems Proficient using Microsoft Office CPP or
FPC certification Proficiency and in-depth knowledge of all
pertinent ADP HR, Payroll and Benefits policies and procedures
Prior leadership training
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Bring your passion and fun. Be yourself in a culture of highly
diverse perspectives and insights.
Stay ahead of the curve. An agile, fast-paced environment means
plenty of opportunities to progress.
Find meaning. Feel good as you do work that accelerates progress
for employees in organizations all over the world.
Be your healthiest. Best-in-class benefits that start on Day 1,
because healthy associates are happy ones.
Get paid to pay it forward. Company paid time off for volunteering
for causes you care about.
If you've made it down this far, we have to ask:
What are you waiting for? Apply now!
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Tempe , Implementation Manager, Executive , Tempe, Arizona
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here to apply!
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