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Workforce Management Systems Administrator

Company: Education at Work
Location: Tempe
Posted on: June 24, 2022

Job Description:

Education at Work is an innovative, mission driven business process outsourcing (BPO) company putting college students at the forefront of our unique business model. As a rapidly growing company with a start-up mindset, we are committed to fostering a collaborative environment and entrepreneurial culture which values and progresses out of the box thinkers and savvy problem solvers.EAW seeks to expand its talented Workforce Management Department with an experienced Forecasting and Capacity Planning System Admin. As the Aspect / eWfm / Alvaria platform system Admin, you will partner closely with the Work Force Management team / Operations Management Team by Building forecasting, scheduling, planning, capabilities and making recommendations for improvements. You will leverage your subject matter expertise in metrics, reporting and data analysis to determine the best use of time, people, and systems to meet the business needs of today and tomorrow.Job duties

  • Primary System Admin for Aspect / eWfm/ Alvaria platform.
  • Analyze and resolve production support issues reported by various business units that utilize the platform.
  • Partner with business users to understand need and develop a strategy to deliver on these needs.
  • Participate in enterprise projects by representing the Aspect / eWfm/ Alvaria platform from a technology perspective.
  • Develop or partner with Aspect / eWfm/ Alvaria platform to develop new custom code as needed.
  • Develop logic for, build, maintain and update Scheduling, Employee Information, Forecasting, Data Capture, Access Control, Staff Groups, Routing, Reporting, and more on the Aspect / eWfm/ Alvaria platform
  • Ensure daily uploads to the databases has completed successfully.
  • Maintain SQL databases by running monthly record purge and quarterly log file cleaning up.
  • Ability to query the database for solutions to production issues.
  • Make actionable recommendations to improve reporting and operational efficiency.
  • Provide analytical and statistical reporting support.
  • Provide analytical support not available from standard reports utilizing available databases within Aspect / eWfm/ Alvaria platform.
  • Communicate to supervisor all pertinent information regarding projects status.

Keywords: Education at Work, Tempe , Workforce Management Systems Administrator, Executive , Tempe, Arizona

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