Project Manager
Company: Blank Canvas
Location: Tempe
Posted on: June 22, 2022
Job Description:
Job DescriptionSummary of Contribution:The CSR associate
provides great customer service that earns loyal relationships and
profitable business. As a partner with our sales team, they offer
exceptional sales support with their knowledge and friendly
personal attention. Together with their salesperson(s), they make a
competitive team that is customer driven to generate repeat orders
and new revenue streams.The CSR works within our Facilis Order Flow
System to manage orders efficiently and successfully. They develop
supplier relationships, which provide extra support when needed.
The CSR takes personal accountability for expediting shipments that
meet or exceed our customers expectation.The CSR associate must
interface well with our sales representatives and suppliers to
create profitable solutions and good feelings. They lead by
example. Their actions and decisions encourage those who work with
them to be dedicated to our vision, mission and values.Duties and
Responsibilities:Friendly Customer Care and Great Sales Support
- Take charge of customer problems, vendor errors and shipping
discrepancies by responding the same day with profitable
solutions.
- Communicate and escalate order issues before problems
occur.
- Develop and cultivate positive salesperson partnerships with
proactive support and personal attention to show you care and
reinforce youre a team
- Perform other duties as assigned by the President/Manager from
time to time.Process Submitted Orders Using Our Facilis Order Flow
System Within 24hrs
- Review Submitted Orders for properly formatted artwork,
completeness, accuracy, delivery timeline and acceptable margin.
Any job that is found to be noncompliant should be returned to
pending and Sales Representative notified immediately by Job
Tracker e-mail detailing the issue that must be resolved so job may
be processed.
- Create and Send Purchase Order (s) and Artwork to Vendor (s)
(Alert Accounting and Sales Representative Immediately if unable to
process an order due to Past Due Balance or Credit Limit Exceeded
by Job Tracker e-mail)
- Generate Packing Slips and Backorders as needed
- Edit Follow-up Date and Job Tracker with detailed notes as
needed so anyone viewing the Job Tracker is well informed and
understands current state of job.Track Orders To Ensure On Time
Shipping using the Job Tracker
- Contact Vendor to confirm receipt of order/art and obtain ESD,
tracking # or proof status and document in order tracker and manage
Follow-Up Date
- E-mail Order Acknowledgement to Customer once ship date
provided by Vendor
- Document tracking # including carrier and e-mail Shipping
Confirmation to Customer immediately upon receipt
- Properly schedule Follow-up Dates for special action orders
(Critical or Critical Rush) to ensure on-time shipment and expedite
or escalate as applicable.
- Process vendor acknowledgments/proof approvals on the same day
received.
- Follow up with vendors for invoices within 48 hrs after an
order has shipped so BI customer is billed in a timely manner and
BI can take advantage of rebates by paying our vendors within
outlined terms
- Edit Purchase Order, Sales Order and Job Description Header as
needed to match Vendor Invoice (i.e. Quantity and Cost) to ensure
customers billed accurately, Sales Representative commission paid
correctly and repeat orders produced correctly.
- Ensure Job Tracker is completed daily (i.e. no records
found)Product Knowledge and Supplier Relations
- Build relationships with supplier reps by attending office
supplier meetings and local tabletop shows (some national shows for
Sr. CSRs.)
- Review supplier catalogs and learns product knowledge to
quickly provide product ideas and lead-time.Primary Interactions:
- Personal, phone and email contact with Regional Sales Managers,
suppliers and clients on a daily basis.
- Personal, phone and email interaction with fellow Team Members
including, but not limited to, Regional Sales Managers, Creative
Department, Merchandising and Accounting.Time Allocation:
- Processing Orders: 35%
- Tasks and Daily Follow-up: 45%
- Attending Meetings: 10%
- Miscellaneous: 10%Competencies:
- Professional, friendly, polite interaction with Regional Sales
Managers, Suppliers and Clients.
- Professional and customer-specific written communication
(typing abilities a must).
- Professional and friendly phone voice.
- Product knowledge.
- Supplier knowledge.
- Ability to follow directions as described within Facilis
Business Model.
- Project Management where kitting projects are involved.
- Professional dress.Education & Experience:
- Bachelors degree preferred but not required.
- Previous employment experience not required.
- Main attributes are an attention to detail, positive attitude
and desire to succeedPhysical Demands:
- The physical demands are negligible and commensurate with a
standard, office-worker employment. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
- Work is generally sedentary, with no specific need for physical
coordination or effort.
- May require physical effort associated with using a computer to
access information, make presentations or occasional standing,
walking, lifting needed to carry out everyday activities. Job does
not involve travel by air and car.Work Environment:
- The work environment is standard office surroundings.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Tasks do not expose employee to physically unpleasant or
hazardous conditions.
- BenefitsThe perks!
- Fun and flexible corporate workspace in a great location with
an amazing and collaborative team.
- Ability to work from home one day a week.
- Will work in Mac-based environment
- Access to Medical, Dental, Vision
- 401K with Matching
- Paid Time Off & Company Paid Holidays
Keywords: Blank Canvas, Tempe , Project Manager, Executive , Tempe, Arizona
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