Senior Transition Program Manager
Company: Benchmark Electronics
Location: Tempe
Posted on: June 22, 2022
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Job Description:
Benchmark provides comprehensive solutions across the entire
product lifecycle; leading through its innovative technology and
engineering design services, leveraging its optimized global supply
chain, and delivering world-class manufacturing services. The
industries we serve include: commercial aerospace, defense,
advanced computing, next generation telecommunications, complex
industrials, medical, and semiconductor capital equipment.
Summary:
He/She may manage multiple, simultaneous programs and customers and
may lead transition activities across multiple sites. The
Transition Program Manager will also serve as the internal and
external advocate for our services offerings, working closely with
the sales channel and key customers.
The senior program manager is responsible for the execution of
customer strategies related to one or more customers including all
products/programs from new product introduction through the start
of production. He/she is responsible for achieving high customer
satisfaction, driving profitable business relationships and
providing strong leadership to the customer focus teams to ensure
achievement of customer commitments.
Responsibilities:
* Manages and leads team activities as primary day-to-day contact
for large and/or multiple customers with multiple high level
challenges
* Leads or assists other team members, as needed, to ensure
customer needs and business unit objectives are met
* Effectively interacts and coordinates program deliverables with
internal new products and manufacturing organizations
* Develops knowledge of the customer's product, utilization,
strategies and requirements to support launch activity
* Interacts with customers at appropriate levels on matters related
to schedule, quality, cost and engineering change to achieve
highest levels of customer satisfaction and responsiveness to
changing business conditions
* Generates proposed Statement of Work, including project schedule,
deliverables, dependencies and resources, soliciting input from
others as necessary
* Prepares transition plans; communicate them effectively to the
customer with assistance as required.
* Leads internal teams to ensure customer expectations for on-time
delivery, quality and cost are achieved
* Develops and ensures compliance to the project plan (schedule,
resource)
* Identifies and manages change in customer requirements (all scope
change), internal resources
* Effectively interacts and coordinates program deliverables with
internal new products and manufacturing organizations, seeking
guidance and assistance as required
* Updates project management tools on a weekly basis to aide in
planning of company resources
* Identifies the need for quotations supporting new business
opportunities and scope changes, as required
* Works to develop knowledge of the customer's product,
utilization, strategies and requirements to support transition
launch activity
* Makes resource managers aware of the project needs for technical
and business resources to ensure customer needs and business unit
objectives are met; Highlight areas of concern
* Works to assist other transition team members, as needed, to
ensure customers' needs and business unit objectives are met,
bringing any issues forward for escalation as required
* Works to assist other Benchmark manufacturing support groups, as
needed, to understand the requirements of the production
environment
* Promotes Design for Excellence (DFX) philosophy with customers
and internal customer team
* Interfaces with customer and supplier engineering groups, as
required, to convey technical data and to address transition
problems
* Leads or participates in continuous improvement activities with
complete documentation, including a follow up review with the team
in a presentation format
Other information:
* Must hold a Project Management Program (PMP) certification
* 10+ years of experience in project management or related
roles
* Experience working for an EMS company or an OEM that utilized EMS
capabilities is preferred
Skills:
* Very strong writing skills and ability to translate information
into project/program documents.
* Strong leadership, sales support, project management and training
skills.
* Should be an expert in forwarding thinking, and should possess
problem-solving skills.
* Exceptional written, verbal and presentation development
skills.
* Proficient in the use of, Microsoft Project, other project
management tools, and the suite of Microsoft office software
* Experience leading projects that require a high-level of detail
orientation, working with a diverse blend of project member skills,
and tight deadlines
* Effective negotiation skills that lead to win-win agreements
between OEM and EMS
* Excellent interpersonal skills with the ability to interact and
influence individuals, internally and externally, across all
levels, functions and geographies
Abilities:
* Ability to highlight issues and seek solutions to business and
technical issues
* Ability to drive solutions to complex planning issues with
limited supervision
* Demonstrated experience developing and implementing a
comprehensive transfer strategy for a product, service, or division
of a company.
* Demonstrated ability managing multiple product initiatives
integrated with an overall transfer strategy.
* Ability to gain trust of business leaders and others to discuss
and respond to sensitive and business critical issues.
* Should be able to develop effective relationships and operate
with senior level management.
* Ability to listen to intended details attentively.
* Proven ability to collect and analyze information and customer
product knowledge.
* Ability to read, analyze and interpret general business
periodicals, professional journals, governmental regulations, and
financial reports.
* Efficiently work under pressures, deadlines, and stretch extra
hours to complete assigned task.
* Demonstrated ability to align peer coworkers to strategy and
initiatives.
* Works well with customers, vendors, partners, and management.
* Ability to establish coworker and customer trust and
confidence.
WORK ENVIRONMENT
* Office or work from home environment.
* Ability to support customers or communicate with corporate team
members in all geographical regions and time zones
* Visits to factory sites and engineering sites requiring travel up
to 25% of the time.
Education:
* Bachelor's Degree (Master's degree preferred)
Geographical Location: Arizona: Tempe
Physical Location: Tempe, AZ - Headquarters
Work Schedule: M-F 0800-1630
Full Time
Benchmark is an equal opportunity employer. We are bringing
together a diverse workforce with unique talents, life experiences,
cultures, and perspectives to promote an innovative, collaborative,
and creative place to work. If you need assistance or an
accommodation due to a disability, please email us at
careers@bench.com.
Keywords: Benchmark Electronics, Tempe , Senior Transition Program Manager, Executive , Tempe, Arizona
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