Sr. Manager, Client Services & Product Support

Company: ADP
Location: Tempe
Posted on: June 21, 2022

Job Description:

ADP is hiring a Senior Manager. In this position, you'll lead a support team composed of Technical Subject Matter Experts responsible for providing domain expertise in the field of Standard Integrations (Carrier Connections, GL, Management Reports) and Custom Integrations. In addition, the team will provide training solutions for these integrations. You will leverage your project management, creative thinking skills, and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and implementation of strategic projects and initiatives.

Unlock Your Career Potential: Leadership at ADP. At ADP, we're passionate about leading the way in Human Capital Management. Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to help us make waves. If you enjoy taking on challenges, upholding values, energizing a team, and exceeding goals, you'll fit right in with our dedicated team, who make amazing things happen for each other and our clients every day.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

**This role can be based in Elk Grove Village, IL, Augusta, GA, Alpharetta GA or Norfolk VA**

RESPONSIBILITIES: Analyze operational workflows and processes and develop standards, policies and procedures. Partner with and maintain relationships, resources and operational controls with global teams to ensure world class service and achievement of targeted performance standards. Drive continuous process development, improvements and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards. Carrier Relationship and Internal Partnership Management - manage operations and services. Focuses on carrier relationships and identifies areas of opportunity contributing to continuously improving performance excellence. Manage relationships with key stakeholders Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals Serve as a resource for other team members, based on a strong working knowledge of team's responsibilities and goals Lead and inspire the organization in human resource management activities including maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development Develop leaders for succession Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team Function as a consultant and business partner to other organizations within ADP Train and mentor team members and identify development needs across the team, working with the director to coordinate additional training as needed Monitor and analyze various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods Serve as an acting backup to other leaders, providing leadership, guidance and direction to team members in the absence of the leader Manage escalated issues and provide direction Collaborate with peers to establish best practices Evaluate direct reports on performance and complete annual performance appraisals Work in collaboration with direct reports to establish Individual Development Plans Develop and administer corrective action and performance improvement plans May have budgetary responsibility Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

QUALIFICATIONS REQUIRED: Bachelor's degree At least 5 years of HCM experience managing projects and initiatives At least 3 years of people leadership experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: MBA or advanced degree Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions Ability to work and thrive in a team environment, focused on achieving results Ability to maintain cooperative working relationships with all levels of management Ability to assess team members' performance and provide motivational support Strong client relationship building skills Ability to recognize basic procedural issues as they arise and escalate to the appropriate level Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations Proficient in the latest web technologies and working knowledge of various operating systems Proficient using Microsoft Office Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures Prior leadership training
Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Keywords: ADP, Tempe , Sr. Manager, Client Services & Product Support, Executive , Tempe, Arizona