Principal Product Manager - GoDaddy Payments Device Experience
Posted on: June 19, 2022
At GoDaddy the future of work looks different for each team. Some
teams work in the office full-time; others have a hybrid
arrangement (they work remotely some days and in the office some
days) and some work entirely remotely. -
This position may be a hybrid or fully remote position, as decided
by your manager. If designated as hybrid, you'll divide your time
between working remotely from your home and an office location, so
you should live within commuting distance. If designated as remote,
you'll be working remotely from your home and may occasionally
visit a GoDaddy office to meet with your team for events or
offsites. Your hiring manager can share more about this role's
hybrid or remote designation.
This position is not eligible to be performed in Alaska,
Mississippi, North Dakota, or the Virgin Islands.
Join our team
As a Principal Product Manager - Device Experience in the GoDaddy
Payments and Platform team, you are responsible for defining the
strategy and roadmap and building a world class omni-channel
experience for our customers. In this role, you will not only lead
the strategy but also act in a project manager capacity to partner
with payment vendors and internal leaders to implement and launch
the strategies while continuously optimizing the customer's payment
experience. This role will also partner with internal customers &
partner teams to identify points of friction, build a business
case, set requirements, and advocate for customer experience
improvement projects. This role is required to serve as a hands-on
analyst, resolving escalations, gathering data, and driving
projects to completion.
The success depends on our Product Managers pulling together our
broader product strategy from multiple product teams across the
company into a coherent roadmap, that focuses on scaling our
capabilities and systems, unlocking business potential, or
Those products involve everything from our core cloud architecture,
data infrastructure, finance controllership, risk, security
platforms, testing and experimentation to customer service tools
and other internal products.
What you'll get to do...
- Be a product leader to communicate priorities and work
effectively with stakeholders, including teams across software
engineering, product management, legal, finance, and core commerce
and payments businesses
- Work backwards from the customer to build a world class
omni-channel experience for our customers by launching some of the
next generation smart terminal, point of sale services like soft
pos, tap on phone, omni-channel tokenization etc.
- Manage weekly, monthly, and quarterly operational and project
reporting to track progress, manage escalations, and continuously
drive the organization towards our goals.
- Understanding and practice with product management
methodologies, especially those that support agile software
- Owning key payment metrics for measuring customer success with
each product launches
- Building and managing relationships with payment providers,
card schemes, financial institutions, and internal stakeholders to
identify and help drive consumer payment optimization and expansion
- Leading operational negotiations, where appropriate, with
current and potential global payment partners
- Ensuring employees have the tools and training necessary to
succeed. Completing standard supervisory responsibilities
including, but not limited to, one-on-one's, team meetings, quality
assurance reviews, hiring, terminations, corrective actions, and
Your experience should include...
The ideal candidate is a motivated self-starter that can work
independently in a fast paced, ambiguous environment with limited
supervision. The ideal candidate is a fast learner, who can quickly
absorb the nuances of varied payment offerings as well as the
behavior of GoDaddy Commerce internal systems.
- 7+ years of prior experience in a payment related field;
possessing expert- level industry knowledge of global omni-channel
payment experience with proven experience on card present payment
processing as well as smart terminals.
- 3+ years of prior experience in launching omni-channel payment
processing products with hands on experience on various in-person
terminals including soft POS or mobile POS card readers.
- Experience owning program strategy, end to end delivery, and
communicating results to senior leadership
- Experience with writing functional requirements to create new
tools or refine processes/policies.
- Competent delivery of results and prioritize tasks in a
fast-moving, dynamic environment.
- Passionate about understanding customers and their behavior to
drive new feature development.
- Confident leader who can prioritize well and communicate
clearly across all levels of the organization.
- Demonstrated ability to understand and discuss technical
concepts, make tradeoffs, and evaluate new ideas with technical
- Demonstrated ability to work cross-functionally with
engineering, design, and marketing/business counterparts to deliver
- Experience partnering and negotiating with processors, card
brands, and issuers
- Clear, effective communicator experienced with building and
maintaining external business relationships while balancing
internal stakeholder needs
- Strong project management and collaboration skills to
successfully manage projects from end-to-end while delivering
quality results within expected timeframes and
measuring/communicating the success of outcomes
- Strong analytical and problem-solving skills with ability to
effectively multi-task and make data-driven decisions; possessing
excellent business/financial analysis skills with the ability to
translate identified opportunities into a strategic plan
- Bachelor's Degree in Accounting, Finance, Business Management,
or related field preferred
- Proficient in Microsoft Office, SQL, Tableau, and Hadoop
We've got your back... -Enjoy our many benefits (), including paid
time off, 401k, equity grants and parental leave. Join one of our
employee -resource -groups (). Continue to have a side hustle, if
you have one (we love entrepreneurs, remember?). Most importantly,
come as you are and make your own way. -
About us... GoDaddy is empowering everyday entrepreneurs around the
world by providing all of the help and tools to succeed online.
GoDaddy is the place people come to name their idea, build a
professional website, attract customers, sell their products and
services, and manage their work. Our mission is to give our
customers the tools, insights and the people to transform their
ideas and personal initiative into success. To learn more about the
company, visit (.) -
GoDaddy is proud to be an equal opportunity employer. We will not
discriminate against any applicant or employee on the basis of age,
-race, color, ethnicity, national origin, citizenship, religion,
creed, sex, sexual orientation, gender, gender identity or
expression (including against any individual that is transitioning,
has transitioned, or is perceived to be transitioning), marital
status or civil partnership/union status, physical or mental
disability, medical condition, -pregnancy, childbirth, genetic
information, military and veteran status, or any other basis
prohibited by applicable federal, state or local law. GoDaddy will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
If you need help completing an application for a position with
GoDaddy, please reach out to our Recruiting Team at .
-GoDaddy doesn't accept unsolicited resumes from recruiters or
Keywords: Godaddy, Tempe , Principal Product Manager - GoDaddy Payments Device Experience, Executive , Tempe, Arizona
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