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Customer Account Manager

Company: S&S Activewear LLC
Location: Tempe
Posted on: June 18, 2022

Job Description:

DescriptionWe are looking for an energetic, out- going person to join our Customer Account Management Team. As an Account Manager you will provide focused support to specified customers in a fast-paced working environment to maintain customer satisfaction and contribute to our company's success.
ScheduleMonday - Friday 8AM - 5PM, Full-Time , Exempt , (Hybrid Model, Not Fully Remote)
BenefitsThe company offers vacation time, a personal day, and sick time after waiting period ranging between 30 - 90 days. Other benefits include Medical, Dental, Vision, Life/AD&D and Short/Long term disability and 401K with a 3% company contribution.
Duties and Responsibilities

  • Responsible for all customer communication via phone and email
  • Provide accurate and on time quotes to assigned customer base and follow up on the quote once issued to verify the pricing is competitive
  • Responsible for accurate order entry of orders
  • Assist with tracking orders
  • Analyze issues with orders and provide adequate resolution
  • Assist customers with product selection for upcoming programs
  • Acts as a liaison between customer, sales executives in order to enhance the overall customer experience
  • Provide back up support for your team member when needed
  • Ensure that all processes and procedures are complete and quality standards are met
  • Provide outstanding customer service
    • Proven Account Management skills required to create, maintain and enhance customer relationships
    • An understanding of the principles and processes for meeting the customer's needs. This includes meeting quality standards for services
    • Must have an exceptional work ethic, excellent administrative, organizational, and time management skills and have a strong ability to work under pressure to meet or exceed cut off times
    • Excellent attendance
    • Exhibits self -motivation, the ability to multi-task and pay attention to detail
    • Strong communication skills (both verbal and written)
    • High level of initiation and works well in a team environment
    • 1-3 years of customer service experienceEducational RequirementsHigh School Diploma

Keywords: S&S Activewear LLC, Tempe , Customer Account Manager, Executive , Tempe, Arizona

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