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Digital Product Management Senior Manager, Credit Cards

Company: Wells Fargo
Location: Tempe
Posted on: June 17, 2022

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.About this role:Wells Fargo is seeking a Digital Product Management Senior Manager-Credit Cards as part of the Strategy, Digital and Innovation (SDI) team. For additional information on this line of business, refer to the external Careers Site at www.wellsfargojobs.com .The Digital Credit Card Product Management team is responsible for the development of strategy and implementation of world class Digital Credit Card capabilities and journeys/experiences, which enable customers to research, apply for, on board, and manage their credit cards. The team leverages quantitative and qualitative data such as client feedback, sales metrics, industry trends, and emerging technologies to identify opportunities, working with key partners to translate those opportunities into impactful customer-centric solutions. In this role, you will:

  • Lead a group of digital product managers and product owners in developing the next generation of our digital customer experiences for Credit Card and Merchant Services customers
  • Develop the product vision for digital credit card capabilities in partnership other digital product and capability teams, experience design and technology
  • Drive alignment on the vision and roadmap based on desired customer and business outcomes; translate the vision into an implementable plan, and provide leadership to the cross-functional team to deliver on the plan and continue the digital and mobile evolution
  • Obtain appropriate strategic buy-in and help solve complex issues in conjunction with program leaders, product leaders, and channel leaders
  • Advocate on behalf of the team on key decisions, requirements, customer needs, etc. Ensure understanding of the full program, so that we can make the best changes for our customers and company
  • Function as a key member of a high-performing, respected, collaborative leadership team
  • Ensure strong risk management practices are created and maintained
  • Stay connected to customer and business needs, as well as the evolving design and architecture of front end platforms, to make aligned and informed decisions on the digital product vision
  • Collaborate with Digital, Technology, Line of Business, Risk and other partners to support Credit Card, Merchant Services, and Small Business products and implement digital customer experiences As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:
    • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them
    • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks Required Qualifications:
      • 7+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
      • 6+ years of leadership experience Desired Qualifications:
        • 5+ years of management experience in a digital, financial services or technology environment
        • 5+ years of experience in the credit card or payment industry
        • Proficient in customer journey, business case realization and portfolio management
        • Experience leading in an agile organization and knowledge of agile development processes
        • Proven and demonstrated leadership skills including relationship building, change leadership, partnering and collaboration skills with clear ability to influence, gain buy-in and negotiate with a diverse group of key business partners/leaders
        • Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc. in a straightforward and understandable manner
        • Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority
        • Proven success achieving objectives requiring a high level of cooperation from other parts of the organization to collaborate, initiate action planning, manage change, as well as make high impact decisions that advance the progress of the organization
        • Excellent problem solving and analytic capabilities utilized to identify improvement opportunities, as well as creating approaches/programs to address those issuesPosition Locations:San Francisco, CANew York, NYTemp/Phoenix, AZCharlotte, NCPay Range:$144,400-300,000@RWF22Pay Range$144,400.00 - $300,000.00 AnnualBenefits
          • Information about Wells Fargo's employee benefits We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Wells Fargo, Tempe , Digital Product Management Senior Manager, Credit Cards, Executive , Tempe, Arizona

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