Electronic Banking Work Director Admin - Hybrid/AZ
Company: MUFG
Location: Tempe
Posted on: May 14, 2022
Job Description:
Do you want your voice heard and your actions to count?Discover
your opportunity with Mitsubishi UFJ Financial Group (MUFG), the
5th largest financial group in the world. Across the globe, we're
180,000 colleagues, striving to make a difference for every client,
organization, and community we serve. We stand for our values,
building long-term relationships, serving society, and fostering
shared and sustainable growth for a better world.With a vision to
be the world's most trusted financial group, it's part of our
culture to put people first, listen to new and diverse ideas and
collaborate toward greater innovation, speed and agility. This
means investing in talent, technologies, and tools that empower you
to own your career.Join MUFG, where being inspired is expected and
making a meaningful impact is rewarded.This is a hybrid position.
There are flexible work from home options available. A member of
our recruitment team will discuss the options with you in more
detail.Job Summary:Responsible for providing work direction to
Electronic Banking Operations Reps and to Customer Service Reps
within the Electronic Banking Dept.Major Responsibilities:
- Work direct all Electronic Banking employees to include
management assistance in the performance appraisal process,
conducting staff training, identification of processing bottlenecks
and providing back-up coverage on all Department
functions/assignments.
- Provide back-up on all second and third shift duties and
assignments, as needed.
- Ensure that all employees' work assignments are distributed
equitably in order to meet established processing deadlines.
- Ensure that all department work products are completed in an
accurate and timely manner through the periodic auditing of
functional assignments.
- Work direct customer service duties and responsibilities to
ensure timely, professional, and accurate communication with the
Bank's commercial as well as retail customers.
- Inform management of any processing delays or customer
complaints in a factual and timely fashion.
- Provide detailed reporting of fraudulent and/or suspicious
activity to management and file QAR's as per Bank Policy.
- Prepare timely problem management reporting as well as overall
Bank notification of ACH processing delays which impact departments
outside Electronic Banking.
- Provide on-going functional and system training to staff as
they are assigned new duties, etc.
- Identify, document and inform management of employee
performance problems as they occur.
- Assist in the performance appraisal process by providing
management with a written evaluation of each employee, as
requested. Interface and problem-solve computer operation,
technical support, application development, and Federal Reserve
issues, as they occur.
- Seek management's assistance and guidance, as needed. Integrate
risk management philosophies and procedures into the Operation
through the on-going education and training of staff as the issues
evolved and are developed.Qualifications:
- 1 - 2 years technical experience.
- Problem-solving and analytical skills.
- High school diploma or G.E.D.The above statements are intended
to describe the general nature and level of work being performed.
They are not intended to be construed as an exhaustive list of all
responsibilities duties and skills required of personnel so
classified.We are proud to be an Equal Opportunity/Affirmative
Action Employer and committed to leveraging the diverse
backgrounds, perspectives and experience of our workforce to create
opportunities for our colleagues and our business. We do not
discriminate on the basis of race, color, national origin,
religion, gender expression, gender identity, sex, age, ancestry,
marital status, protected veteran and military status, disability,
medical condition, sexual orientation, genetic information, or any
other status of an individual or that individual's associates or
relatives that is protected under applicable federal, state, or
local law.Some MUFG roles require that individuals be fully
vaccinated against COVID-19, subject to exemptions for medical or
religious reasons, as well as any other reason required by
applicable law or order. Should you be selected for an interview,
your recruiter will provide additional information.#LI-Hybrid
Keywords: MUFG, Tempe , Electronic Banking Work Director Admin - Hybrid/AZ, Executive , Tempe, Arizona
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