Electronic Banking Work Director Admin - Hybrid/AZ

Company: MUFG
Location: Tempe
Posted on: May 14, 2022

Job Description:

Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.Job Summary:Responsible for providing work direction to Electronic Banking Operations Reps and to Customer Service Reps within the Electronic Banking Dept.Major Responsibilities:

• Work direct all Electronic Banking employees to include management assistance in the performance appraisal process, conducting staff training, identification of processing bottlenecks and providing back-up coverage on all Department functions/assignments.
• Provide back-up on all second and third shift duties and assignments, as needed.
• Ensure that all employees' work assignments are distributed equitably in order to meet established processing deadlines.
• Ensure that all department work products are completed in an accurate and timely manner through the periodic auditing of functional assignments.
• Work direct customer service duties and responsibilities to ensure timely, professional, and accurate communication with the Bank's commercial as well as retail customers.
• Inform management of any processing delays or customer complaints in a factual and timely fashion.
• Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy.
• Prepare timely problem management reporting as well as overall Bank notification of ACH processing delays which impact departments outside Electronic Banking.
• Provide on-going functional and system training to staff as they are assigned new duties, etc.
• Identify, document and inform management of employee performance problems as they occur.
• Assist in the performance appraisal process by providing management with a written evaluation of each employee, as requested. Interface and problem-solve computer operation, technical support, application development, and Federal Reserve issues, as they occur.
• Seek management's assistance and guidance, as needed. Integrate risk management philosophies and procedures into the Operation through the on-going education and training of staff as the issues evolved and are developed.Qualifications:
  • 1 - 2 years technical experience.
  • Problem-solving and analytical skills.
  • High school diploma or G.E.D.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.#LI-Hybrid

Keywords: MUFG, Tempe , Electronic Banking Work Director Admin - Hybrid/AZ, Executive , Tempe, Arizona