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Customer Business Director

Company: Honeywell
Location: Tempe
Posted on: May 14, 2022

Job Description:

Join a team recognized for leadership, innovation and diversity

When you join Honeywell, you become a memberof our global team of thinkers, innovators, dreamers and doers who make thethings that make the future.

That means changing the way we fly, fuelingjets in an eco-friendly way, keeping buildings smart and safe and even makingit possible to breathe on Mars.

Working at Honeywell isn't just aboutdeveloping cool things. That's why all of our employees enjoy access to dynamiccareer opportunities across different fields and industries.

Are you ready to help us make thefuture?

We don't just sell things. We offer solutions to tomorrow's challenges.

Our sales approach begins by identifying customer demands before they become challenges. We're committed to delivering customer success through our comprehensive expertise in software and technology.

Reporting to the Vice President, Airlines Business Management, this position is responsible for the identification, management and implementation of projects and pursuits linked with the continued expansion of business activities. This position is to support the improvement in the overall business performance and growth initiatives within the Americas Airlines team, as well as collecting and disseminating relevant data to airlines leadership to drive decision speed and execution for results. The position will also manage a portfolio of accounts representing $50M+ per year, within the Commercial Airline aftermarket business. These accounts may be located in multiple countries and across a diverse cultural base. This role will lead a cross-functional team of Sales and Customer Support Managers to create and achieve the Annual Operating Plan and 5-year Strategic Action Plan for the customer portfolio. They will be accountable for growth activities by coordinating pursuit support from the sales team, and for customer satisfaction by ensuring that all products and services are supported in an efficient and effective manner.

Key Responsibilities:

Influence and reinforce strategic vision to Customer Business Managers and Directors, Area Sales Managers and Directors, Credit, Supply Chain and Customer Support teams to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets
Identify and lead specific process improvement opportunities from an HOS Gold perspective, ensuring actions taken to achieve visible increases in performance metrics by employing six sigma tools and kaizen exercises where required
Responsible for defining and executing a customer business and support strategy for assigned accounts that serves a diverse and complex customer base, in a proactive manner, anticipating customer needs and competitor actions and driving results through their direct actions and through matrix leadership.
Manage the internal and external element of the Airlines MOS to achieve all financial and customer satisfaction goals for their account portfolio and ensuring tools in place for application/use by the broader team
Lead Airlines Americas spares firming and order intake MOS, including ideation, tracking of pursuits, and reporting to ensure aerospace commitments are met
Lead Airlines Americas key R&O receipt coordination and communication to Strategic Marketing and Supply Chain across AAM airlines, including but not limited to APU tracking, flight hour driven rate changes, and other key drivers required for site execution for customer demands
Ability and willingness to learn how the customer and their systems manage procurement and sourcing activities and processes, leveraging that knowledge into successful sales/growth pursuits for Honeywell
Support sales pipeline, sand chart, won-not-booked analytics and MOS to ensure proactive management of metrics
Coordinate demand signal for key pursuits and RMU programs aligned and loaded to the demand team
Present at Airlines MOR and AAM leadership meetings as needed and support CYO, SRO and other critical calls.
Review and prepare regional STRAP input for assigned region including alignment with Enterprise leaders
Briefing up to and including President/CFO level
Lead development of tools, dashboards, and automation workflows to allow for KPI monitoring of business performance and delivery of insights to facilitate quicker, better decision making and business results. Work with IT, finance, etc. to drive release of tools.


Bachelor's degree
5+ years of leadership experience in Aftermarket
5+ years of OEM
5+ years of International customer service
Due to US export control laws mustbe US citizen, permanent resident or have protected status.


Project management / leadership experience in Aftermarket, OEM or International customer service/support or logistics related requirement
Leadership: Experience to overcome obstacles, succeed in the face of adversity, and deal with ambiguity. Must know how to effectively influence and lead others across functions to get things done.
Business Acumen: Mature business and financial acumen to discern risks/opportunities of key strategic programs at customers and Honeywell.
Customer Knowledge: Knowledge of the customers, key players in the organization, strategic priorities.
Product Knowledge: Breadth and depth of product knowledge, for both Avionics and Mechanical Commercial Transport products.
Sales Expertise: ability to understand, identify and clearly articulate specific value propositions relative to the competition.
Ability to construct multiple product proposals, indicating potential system and services integration concepts and benefits.
Program Management: Ability to manage multiple projects on time, report out on action status, and provide clear verbal, and written customer status.
Experience in using customer relationship management tool (e.g. SFDC) to manage accounts
Communication skills: Excellent verbal and written communication skills. Knows when and how to communicate to optimize potential for success with customers and internal to Honeywell. Must be a good listener.
Negotiations: Can negotiate skillfully in tough situations with both internal and external groups, can win concessions without damaging relationships, gains trust quickly of other parties in the negotiations, able to close sales deals Impact / Influence: Ability to influence outside of one's sphere of control.

Additional Information

JOB ID: req348366
Category: Business Management
Location: 2800 S SunLand Drive,Tempe,Arizona,85282,United States
Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Human Resources (CORPORATE HR)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Tempe , Customer Business Director, Executive , Tempe, Arizona

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