Customer Business Director
Posted on: May 14, 2022
Join a team recognized for leadership, innovation and
When you join Honeywell, you become a memberof our global team of
thinkers, innovators, dreamers and doers who make thethings that
make the future.
That means changing the way we fly, fuelingjets in an eco-friendly
way, keeping buildings smart and safe and even makingit possible to
breathe on Mars.
Working at Honeywell isn't just aboutdeveloping cool things. That's
why all of our employees enjoy access to dynamiccareer
opportunities across different fields and industries.
Are you ready to help us make thefuture?
We don't just sell things. We offer solutions to tomorrow's
Our sales approach begins by identifying customer demands before
they become challenges. We're committed to delivering customer
success through our comprehensive expertise in software and
Reporting to the Vice President, Airlines Business Management, this
position is responsible for the identification, management and
implementation of projects and pursuits linked with the continued
expansion of business activities. This position is to support the
improvement in the overall business performance and growth
initiatives within the Americas Airlines team, as well as
collecting and disseminating relevant data to airlines leadership
to drive decision speed and execution for results. The position
will also manage a portfolio of accounts representing $50M+ per
year, within the Commercial Airline aftermarket business. These
accounts may be located in multiple countries and across a diverse
cultural base. This role will lead a cross-functional team of Sales
and Customer Support Managers to create and achieve the Annual
Operating Plan and 5-year Strategic Action Plan for the customer
portfolio. They will be accountable for growth activities by
coordinating pursuit support from the sales team, and for customer
satisfaction by ensuring that all products and services are
supported in an efficient and effective manner.
Influence and reinforce strategic vision to Customer Business
Managers and Directors, Area Sales Managers and Directors, Credit,
Supply Chain and Customer Support teams to ensure cross functional
objectives are prioritized and executed to meet goals, objectives
and AOP targets
Identify and lead specific process improvement opportunities from
an HOS Gold perspective, ensuring actions taken to achieve visible
increases in performance metrics by employing six sigma tools and
kaizen exercises where required
Responsible for defining and executing a customer business and
support strategy for assigned accounts that serves a diverse and
complex customer base, in a proactive manner, anticipating customer
needs and competitor actions and driving results through their
direct actions and through matrix leadership.
Manage the internal and external element of the Airlines MOS to
achieve all financial and customer satisfaction goals for their
account portfolio and ensuring tools in place for application/use
by the broader team
Lead Airlines Americas spares firming and order intake MOS,
including ideation, tracking of pursuits, and reporting to ensure
aerospace commitments are met
Lead Airlines Americas key R&O receipt coordination and
communication to Strategic Marketing and Supply Chain across AAM
airlines, including but not limited to APU tracking, flight hour
driven rate changes, and other key drivers required for site
execution for customer demands
Ability and willingness to learn how the customer and their systems
manage procurement and sourcing activities and processes,
leveraging that knowledge into successful sales/growth pursuits for
Support sales pipeline, sand chart, won-not-booked analytics and
MOS to ensure proactive management of metrics
Coordinate demand signal for key pursuits and RMU programs aligned
and loaded to the demand team
Present at Airlines MOR and AAM leadership meetings as needed and
support CYO, SRO and other critical calls.
Review and prepare regional STRAP input for assigned region
including alignment with Enterprise leaders
Briefing up to and including President/CFO level
Lead development of tools, dashboards, and automation workflows to
allow for KPI monitoring of business performance and delivery of
insights to facilitate quicker, better decision making and business
results. Work with IT, finance, etc. to drive release of tools.
YOU MUST HAVE
5+ years of leadership experience in Aftermarket
5+ years of OEM
5+ years of International customer service
Due to US export control laws mustbe US citizen, permanent resident
or have protected status.
Project management / leadership experience in Aftermarket, OEM or
International customer service/support or logistics related
Leadership: Experience to overcome obstacles, succeed in the face
of adversity, and deal with ambiguity. Must know how to effectively
influence and lead others across functions to get things done.
Business Acumen: Mature business and financial acumen to discern
risks/opportunities of key strategic programs at customers and
Customer Knowledge: Knowledge of the customers, key players in the
organization, strategic priorities.
Product Knowledge: Breadth and depth of product knowledge, for both
Avionics and Mechanical Commercial Transport products.
Sales Expertise: ability to understand, identify and clearly
articulate specific value propositions relative to the
Ability to construct multiple product proposals, indicating
potential system and services integration concepts and
Program Management: Ability to manage multiple projects on time,
report out on action status, and provide clear verbal, and written
Experience in using customer relationship management tool (e.g.
SFDC) to manage accounts
Communication skills: Excellent verbal and written communication
skills. Knows when and how to communicate to optimize potential for
success with customers and internal to Honeywell. Must be a good
Negotiations: Can negotiate skillfully in tough situations with
both internal and external groups, can win concessions without
damaging relationships, gains trust quickly of other parties in the
negotiations, able to close sales deals Impact / Influence: Ability
to influence outside of one's sphere of control.
JOB ID: req348366
Category: Business Management
Location: 2800 S SunLand Drive,Tempe,Arizona,85282,United
Due to US export control laws, must be a US citizen, permanent
resident or have protected status.
Human Resources (CORPORATE HR)
Honeywell is an equal opportunity employer. Qualified applicants
will be considered without regard to age, race, creed, color,
national origin, ancestry, marital status, affectional or sexual
orientation, gender identity or expression, disability,
nationality, sex, religion, or veteran status.
Keywords: Honeywell, Tempe , Customer Business Director, Executive , Tempe, Arizona
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