Member Experience Manager (Real Estate)

Company: New Reach Education
Location: Tempe
Posted on: May 12, 2022

Job Description:

OUR COMPANY:
New Reach Education is a company based in Tempe, Arizona focused on investment and financial education. Our mission is to flip the current online education space and optimize it for student success. Put simply, our goal is to change the world of education in order to make life better for the students. We believe that people who invest their money in education should come out as winners, not losers. Currently supporting thousands of students, New Reach Education is making a powerful and lasting impact on the communities it serves.

New Reach Education hires Top Performers only. If you're looking for a company that assures vertical growth, cultivates a positive environment, and challenges you daily, apply now. New Reach Education is committed to upholding and protecting high standards and as a whole is thoroughly team driven. We want employees that make significant impacts within the company and in their communities.

Let's face it - you ROCK. No one can organize, plan, and monitor a student success team like YOU can! And who else can develop and implement strategies that improve member experiences AND optimize interaction between multiple brands? Click "Apply for this position" to answer!

RESPONSIBILITIES
Oversee the hiring, orienting, and training of the company's member success team
Define and implement standards/procedures for ensuring optimal customer experience
Conduct surveys to gather information on customer opinion of rendered services
Utilize social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
Supervise the activities of member success team (both internal employees and external coaches) to ensure their interaction with students reflect positively on the company and follows the curriculum
Liaise with the production and creative departments to ensure delivery of high quality products and services
Establish communication mediums through which customers can readily contact a company and vice versa
Monitor the activities of the member success team to ensure compliance with acceptable standards of customer service
Conduct studies and research to discover new techniques necessary for improving customer experience
Organize training programs for member success advisors in order to update their job knowledge and enhance their skills
Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
Attend seminars, workshops, and conferences to improve on existing job knowledge

QUALIFICATIONS
Bachelor's or Master's degree in business administration, management studies, or in a related discipline, preferred
Prior experience (up to 5 years) in the field of customer service or sales/marketing, preferred
Experience in the Real Estate field, preferred
Able to organize and direct the activities of the members success team to ensure the delivery of high quality service to members.
Time management and organization in order to meet strict deadlines.
Ability to lead groups and be decisive.
Collaborative skills to accept and incorporate ideas into strategies.

BENEFITS
Full Benefit Package- Medical, Dental, Vision
Flexible scheduling options
Friendly & Productive Environment (Good Vibes Only!)
Opportunity to Advance Quickly (Internal promotions are extremely common)

New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.

Keywords: New Reach Education, Tempe , Member Experience Manager (Real Estate), Executive , Tempe, Arizona