Manager Health & Wealth
Company: ADP
Location: Tempe
Posted on: May 12, 2022
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Job Description:
Title: Manager - Health & Wealth
At ADP we are driven by your success . We engage your unique
talents and perspectives. We welcome your ideas on how to do things
differently and better. In your efforts to achieve, learn and grow,
we support you all the way. If success motivates you, you belong at
ADP.
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Responsibility.
Position Summary :
The H&W leadership team has responsibility for delivery of the
national TotalSource Health and Wealth programs enabling clients to
focus on their core activities, maximizing value and effectiveness
across the full range of HR programs, thereby creating a more
strategic HR delivery to their workforce. These programs include
group medical, dental, vision, life insurance, disability,
voluntary, ancillary (i.e., Spending/Savings, Health Advocacy, EAP,
Perks) and MEP/401k Retirement Plan. Drives the design and delivery
of ADP TotalSource's Health and Wealth services and ensuring
services are provided in alignment with quality and service
standards, and in compliance with applicable laws (Federal, State
and local). Manage large complex relationships with external
parties, including insurance, brokerage, consulting, recordkeeping,
audit, legal and investment vendors, to ensure procedural and
fiduciary requirements of the plans are met and to conduct periodic
RFPs to negotiate state of the art services and competitive pricing
on behalf of clients and WSEs. Work with the governing Committees
of the Health & Wealth plans and other TotalSource leadership to
drive strated, design, service enhancements and fiduciary
oversight. offering supports over 500k worksite employees and
Health premiums exceeding 3.5b in revenue and over 4.5b of 401k/MEP
assets.
Essential Duties & Responsibilities :
Manage Daily Activities - manage associates responsible for
achieving internal and external service and operational standards.
Monitor cases, service level agreements (SLAs) and client
satisfaction. Utilize call monitoring, tNPS, NPS, A2A and
additional channels to identify opportunities for coaching and
ability to perform at set standards. Serve as point of escalation
for items requiring additional support and oversight.
Process Improvement - Analyze operational workflows and processes
and develop standards, policies and procedures. As applicable,
partner with and maintain relationships, resources and operational
controls with offshored resources to ensure world class service and
achievement of targeted performance standards. Drive continuous
process development, improvements and refinement, including
development of standards that drive excellence, measurable results,
scale and consistency. Ensures staff training is completed to
capitalize on standardized processes and service standards.
Talent Development & Engagement - Lead and inspire team (including
offshored and contingent associates) to deliver exceptional quality
service to clients on health and wealth activities. Drive associate
engagement, retention, talent/career development, performance
coaching and appropriate programs to enhance the service experience
and technical expertise. Handle personnel duties for department
including selection recommendations for salary increases and
promotions.
Financial Management and Budgeting - develop staffing models and
refinement including creation of hiring profiles for all functions,
new hire training & assimilation programs. Set and ensure adherence
to financial components including overtime, contingent workforce
resources and business expenditures.
Compliance/Risk Management - Risk mitigation through development
and application of effective controls, communications, reporting
and checks & balances to reduce financial exposure and liability.
Ensure compliance with Section 125, ERISA, FSA, COBRA, HIPAA,
COBRA, FMLA, USERRA and any other applicable city, county, state
and federal benefit laws. Manage activities associated with annual
filings such as 5500.
Strategy and Business Advancement - Partner with business
development, sales and strategy to identify service and product
offering, pricing and definition. Participate in enhancement
projects to improve customer service and retention.
Leader of Leader - develop leadership talent with multiple
functions and product/solution delivery. Responsibilities of
managing and directing multiple service centers in addition to
responsibilities of Talent Development & Engagement.
Vendor Relationship Management - manage plan operations and
services. Leads relationships with vendors as appropriate (Health
carriers, anciallary providers, MEP/Retirement Plan). Works with
vendor on identified areas of opportunity contributing to
continuously improving performance excellence.
Education & Certification Requirements:
Requires Bachelor's degree
Major Area of Concentration is 1Business Administration, Health &
Wealth disciplines (HealthCare, Retirement/Investments, and Human
Resources).
Other Education requirements are GBA, RPA, CEBS, SHRM-CP/SCP, QKA a
plus.
Experience:
3-5 Years of Directly related experience.
ASPPA certification preferred.
In the state of Colorado, we are offering the following benefits
(subject to change):
Salaried and hourly workers who work on average 32 or more standard
hours per week:
Medical, Dental, Vision, Life Insurance, 401(k), Charitable
Contribution Match, Holidays, Personal Days & Vacation, Student
Loan Repayment Program and Paid Volunteer Time Off
We believe in good faith that compensation for a successful
candidate based in Colorado would be between the range listed
below.
$84,700 - $128,725
Explore our COVID-19 page https://jobs.adp.com/covid19/ to
understand how ADP is approaching safety, travel, the hiring
interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Compensation range for this role for U.S. Colorado Residents
Minimum:Maximum:Compensation Type:
Keywords: ADP, Tempe , Manager Health & Wealth, Executive , Tempe, Arizona
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