Associate Director, Learning and Enablement

Company: Carvana
Location: Tempe
Posted on: May 12, 2022

Job Description:

About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying and selling experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster a more incredible customer and employee experience. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories!
We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position
Are you passionate about the employee experience? Do you want to have an immediate impact on one of the fastest growing public companies in the US? Are you excited to work closely with business leaders to develop strategies that will take our business to the next level?
This role will provide countless opportunities to tackle our most pressing challenges for our Employee Success Training team. To be successful, this role requires a unique mix of business intuition, analytical expertise, and aptitude to drive strategic decisions related to employee success.
This AD will think critically about training strategy and collaborate with cross-functional business partners. This includes the ability to connect the dots, see interrelations and impacts between complex different teams, and clearly communicate recommendations, available options, and various implications.

What you'll be doing
This position is responsible for driving the training strategy and alignment across multiple teams through strategic planning, execution, collaboration with leadership, and leading and mentoring a team of organizational enablement professionals. Additionally, you'll:
Lead the strategic planning of the employee learning experience, internal communications and implementation of training programs.
Partner closely with business leaders and relevant stakeholders to assess needs, develop learning solutions, and deliver training to improve the performance of leaders, teams, and individuals across the organization.
Create internal communication strategies and work cross functionally to execute messaging.
Develop a team of training professionals who enable Carvana to deliver the best in class customer experience.
Guide and design the vision behind a user-centric content based on adult learning principles to drive learning transfer, performance improvement, and business outcomes/results across a wide range of delivery methods to include classroom, webinar, digital, and other modalities.
Identify gaps and opportunities in on-going curriculums and addresses creatively and innovatively.
Measure and report on the effectiveness of learning solutions that have been implemented.
Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
Work cross-functionally with groups company-wide, including Market Operations, People Operations, Logistics, and Inspection Centers to drive meaningful results.
Leads the charge on operations change communication and participates in organizational change management.
Sustain a thriving culture that embodies our vision and values
Lead a number of change management, learning and development and other programs in parallel and support the teams' ability to execution
Identify, assess and design different initiatives to elevate the customer and employee experience in partnership with Operations and Talent Development.
Other duties as assigned

What you should have
Bachelor's degree 10+ years working experience in a training and development capacity in a large and complex business setting.
Experience developing successful training programs that have led to employee performance improvement and ultimately had a positive influence on the business's overall performance and effectiveness.
Exceptional communication skills both in written and in verbal form.
Highly proficient in the use of Ms Word, Ms Excel, and PowerPoint.
Ability to learn quickly and transfer knowledge
Excellent communication skills including clear, articulate and confident written and verbal communication, specifically with remote direct reports
Strong analytical and critical thinking skills
Ability to scale and lead a large operations team while influencing and consulting with top executives on strategy related to a complex operational environment
Have proven analytical skills, being capable of gathering, conducting and evaluating analyses of program performance, identifying points of improvement, and developing clear and compelling solutions and strategies from the findings.
Strong project management skills with the ability to balance multiple projects at once, while effectively producing excellent presentations and proposals
Excellent organizational and people leadership abilities
Ability to prioritize and meet tight deadlines
Driven by working hard, being challenged in a fast-paced environment, and having fun while doing so

Extra things we'd love to see
MBA or Master's Degree equivalent
Knowledge and understanding of key operations principles
Experience working in a contact center environment preferred
Proven track record of driving strategies in a fast growing start-up atmosphere
In depth knowledge of diverse business functions and principles
A passion for people development
A strong leadership presence

What we'll offer in return
Full-Time Salary Position.
Medical, Dental, and Vision benefits.
401K with company match.
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
A great wellness program to keep you healthy and happy both physically and mentally.
Access to opportunities to expand your skill set and share your knowledge with others across the organization.
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
A seat in one of the fastest-growing companies in the country.

Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Keywords: Carvana, Tempe , Associate Director, Learning and Enablement, Executive , Tempe, Arizona