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Account Manager, Benefits

Company: Ebacon
Location: Tempe
Posted on: January 16, 2022

Job Description:

Account Manager, Benefits (This is not a sales role!)

eBacon is a software company that focuses on certified payroll and fringe benefit management for the construction industry. Our software solutions combine time tracking, fringe management, payroll, and certified reporting, helping contractors and subcontractors avoid risk and become more profitable.

We design and develop our software and applications. Since we have our own advanced in-house development team, we can rapidly respond to the markets needs. Allowing us to create unique products that solve real-world problems.

We are looking for a strong Benefits Account Manager to join our amazing team. This person will support the day-to-day administration of our client benefit plans; health, dental, vision, life, disability, HSA, FSA, and supplemental plans. They will provide analytical and technical support, as well as deliver excellent customer service to our clients and their employees.

We WORK hard and we PLAY hard.

Find out WHY we have been voted several years in a row as TOP workplace to work in Arizona!

Key Responsibilities

  • Serves as liaison between client companies/employees and plan carriers
  • Manages complete client renewal process from plan analysis and selection through open enrollment
  • Advises clients companies on benefit plan and contribution strategies
  • High volume processing of benefit enrollments, terminations, changes/qualifying events, COBRA,

    and claims resolution for all plan levels
    • Provides daily customer service support and problem resolution to clients/employees
    • Investigates discrepancies and provides information in unique and time sensitive situations
    • Eligibility tracking
    • HSA and FSA maintenance
    • Assist accounting with reconciliation of billing discrepancies
    • Owns client request from start to finish
    • Familiarity with ACA compliance regulations
    • Process requests with timeliness and accuracy
    • Prepares materials such as benefit packets and rate sheets for new client enrollment and plan

      • Performs plan audits
      • Special projects as assigned

        • 2-4 years experience in benefit administration *(Insurance Broker Industry)*
        • 4+ years of demonstrated customer service experience working with a wide variety of people,

          exhibiting a high level of problem solving skills
          • Strong analytical skills and a thorough knowledge of plan designs
          • Must be extremely detail oriented
          • Must be able to manage time well; ability to manage multiple tasks and prioritize
          • Superior organizational skills
          • Excellent communication skills - both written and oral
          • Team work ethic
          • Thrives in a fast pace, growing environment
          • Technically savvy

            • Life & Health license in Arizona
            • SQL experience a +
            • Brokerage support

              Employee Type : Full-Time

              Competitive Benefits, 401(k) match, PTO, Company trips!

              Compensation DOE: 55K+

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Keywords: Ebacon, Tempe , Account Manager, Benefits, Executive , Tempe, Arizona

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