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Onboarding Program Manager

Company: SVB Financial Group
Location: Tempe
Posted on: January 15, 2022

Job Description:

BE PART OF A BANK LIKE NO OTHER.When you work with the world's most innovative companies, you know you're making a difference.Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job DescriptionEvolve,---Employee Engagement -& Onboarding -Program---Manager--- -Silicon Valley Bank's -Global -Operations Team is -seeking a highly engaged---New Hire Experience -Program Manager -to support -new hires on day -one -and beyond. In this role, you will work with a team of instructional designers, program managers, and product owners to create -and manage -personalized -learning experiences that keep employee skills at the forefront of -our -transformation. -You -will -build and manage learning programs -and experiences -that -specifically -impact -a diverse set of -employees at the very beginning of their SVB journey. - -Your team is called -Evolve -and is a -new initiative within SVB. You -will -shape this -organization from the ground-up---and---be influential in developing a full-scale learning and development program for an ever-changing, technology focused, workforce! -Given the start-up nature---of Evolve,---you will have the opportunity to---support multiple facets---of the organization---including, but not limited -to---development of---learning---dashboards,---facilitation of---learning experiences, -designing social learning programs, learning in the flow of work campaigns, and supporting the -agile---workflow---for---the team.--------- -Responsibilities--- -Build out a peer-to-peer learning and facilitation group to support delivery of onboarding activities -Model authoritative facilitation of new hire welcome class as part of training peer facilitators -Use design thinking standard methodologies to understand the needs of new hires within SVB's Global Services organization -Recommend and design ways to engage new hires after their initial new hire session -Share frequent status updates with the team, collaborators, and partners--- -Approve, decline, and prioritize requests from learners, -partners, -and team members--- -Conduct a recurring content audit to ensure learning materials stay up to date--- -Evaluate feedback and prioritize updates that will improve the experience for future learners--- -Monitor learner consumption data and make changes that address feedback--- -Be the go-to for answers to questions about the program(s) you lead all aspects of--- -Develop tools and processes to improve the Evolve team's productivity--- -Communicate schedules, priorities, and status to all levels in the company--- -Run multiple projects simultaneously in a fast-paced ambiguous environment while delivering high-quality work on time--- -Ideal Skills and Characteristics------ -General understanding of learning design and employee engagement best practices -Self-directed, diligent problem solver--- -Program management skills - including leading details, keeping multiple tasks/projects on track and time management--- -Strong---agile---skills---as well as---strong verbal/written -and visual -communication skills--- -Comfortable---using data to---measure---impact and---report out on progress------ -Owns their work, drives---efficiencies,---and delivers exceptional experiences with a constant eye towards improvement--- -Is growth oriented, with the optimistic mindset to continuously learn and improve --- - - 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).Equal Employment OpportunitySilicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.SummaryLocation: Tempe, AZ; Virginia - RemoteType: Full time

Keywords: SVB Financial Group, Tempe , Onboarding Program Manager, Executive , Tempe, Arizona

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