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Franchised Front Office Manager

Company: Marriott
Location: Tempe
Posted on: January 15, 2022

Job Description:

Posting Date Jan 11, 2022
Job Number 22004364
Job Category Rooms & Guest Services Operations
Location The Westin Tempe, 11 E. Seventh Street, Tempe, Arizona, United States
Brand Westin Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N


Additional Information: This hotel is owned and operated by an independent franchisee, Crescent Hotels & Resorts. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. Job Description The Westin Tempe 290 Room Hotel Inspired by its location at the edge of the painted desert, The Westin Tempe provides the perfect oasis in the heart of downtown for guests to unwind and enhance their well-being. Retreat to a luxury room after a day of shopping on Mill Ave and rejuvenate in our spa-centric bathrooms complete with rainshowers. Sophisticated spaces await at our Tempe hotel with floor to ceiling windows providing breathtaking views of A Mountain. Host your next conference, meeting, wedding or special occasion in our 21,000 sq. ft of versatile event space. For collegiate sports lovers, Arizona State University's Sun Devil Stadium, Desert Financial Arena, and Wells Fargo Arena are just minutes away. Our 24-hour Westin WORKOUT Fitness Studio features a Peloton bike to help you stay fit. Sample local ingredients at our on-site restaurant or grab coffee to go from our coffee shop. Elevate your experience with a visit to our rooftop lounge and infinity pool, with sweeping views of Tempe where you can sip and savor in style. Job Position: Front Office Manager Overview: Supervise the daily operations of the Front Office staff to maximize revenues and profits while attaining optimal guest satisfaction. Why do you want to work here? Competitive pay Great associate benefits including health insurance for both full time and part time employees Upbeat and positive work environment Career growth opportunities Hotel discounts What will you be doing?

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
  • Respond to guests special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
  • Implement company programs and supervise the daily operations of the Front Office to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  • Supervise the Guest Service Agents.
  • Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned. Job Requirements
    • What experience do you need?
    • Minimum 1 year hotel front office management experience preferred.
    • Minimum 1 year Marriott experience preferred.
    • Must have the ability to communicate in English.
    • Self-starting personality with an even disposition.
    • Maintain a professional appearance and manner at all times.
    • Can communicate well with guests.
    • Must be willing to pitch-in and help co- workers with their job duties and be a team player.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
    • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Ability to observe and detect signs of emergency situations.
    • Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
    • Ability to establish and maintain effective working relationships with associates, customers and patrons. This company is an equal opportunity employer. frnch1

Keywords: Marriott, Tempe , Franchised Front Office Manager, Executive , Tempe, Arizona

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