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Manager Security Operations - Tempe,AZ / St Paul,MN / Broomfield,CO

Company: Lumen
Location: Tempe
Posted on: January 13, 2022

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThis Technical Manager level position in the Global Security organization will work within the Federal SOC program.

  • This position will be in a leadership role over Tier III SOC 24x7x365 Operations Engineering environment. At a high level, the Fed SOC will be responsible for operation, maintenance, and monitoring of the Lumen Managed Trusted Internet Protocol Service (MTIPS), Managed Security Service (MSS), Vulnerability Scanning Service (VSS) and Incident Response Service (INRS) portfolio for Federal customers. This role performs Firewall Management, Vulnerability Scanning Services, Security Event Management, and Incident Response functions - change requests, monitoring, detection, triage of security events and alerts in Splunk Security Information and Event Management (SIEM) and associated SolarWinds monitoring systems. The role also facilitates the ingress, implementation, and egress of advanced client trouble / change requests for next generation managed firewall, and other security control frameworks including Incident Response.
  • The position will also be responsible for establishing and maturing SOC technical knowledge and processes across all Fed SOC disciplines to meet critical SLAs for Enterprise Infrastructure Service Contract (EIS) and Networx Contracts. This includes but is not limited to coaching/mentoring staff, creating/running metrics reporting and other SOC related tasks.
  • This position will be a leadership decision making role interfacing with Change Management, Architecture and Engineering, Federal account Teams, Compliance and audit teams, product and other technical teams supporting MTIPS, MSS and VSS Components.
  • This position carries the overall responsibility over all MTIPS, MSS and VSS related technical matters in collaboration with Director of Security Federal SOC to act as the Single Point of Contact on MTIPS, MSS and VSS issues.The Main Responsibilities
    • Hiring, training, performance management and career development of SOC members.
    • Lead a Team of highly skilled Firewall Engineers working on MTIPS, MSS and VSS.
    • Onboard new customers in collaboration with Data Implementation Team (DIT).
    • Interface with DHS on Einstein Operations and assume all Lumen responsibilities.
    • Authoritative voice in customer interface for all design MTIPS issues.
    • Sizing of human resource and Systems needs on all new RFP.
    • Identify, develop, implement and delegate assigned projects per specified scope of work.
    • Provide Leadership to Federal SOC personnel.
    • Track customer tickets and escalations.
    • Manager On Call rotation.
    • Identification and resolution of complex and chronic issues in customer environments.
    • Manage systems and network recovery processes and procedures.
    • Make presentations to customers on Portal services and features.
    • Continually realign and evaluate services with changing business and product needs.
    • Actively contribute to the successful advancement of the larger Global Security Operations Center organization (GSOC)
    • Identify, build, and maintain solid working relationships including collaborative activities with colleagues, peers, clients, and vendors.
    • Excellent analytical and problem-solving skills.
    • Write Reason for outage (RFO) and Root Cause Analysis (RCA) reports deliverable to customers.
    • Excellent reporting and data presentation capabilities.
    • Excellent project management skills.
    • Participation and development of Incident Response Plans and Processes.
      What We Look For in a Candidate
      • 3-7 years managing Fortinet based environment.
      • 3-7 years operating in Splunk based centralized logging.
      • 3-7 years in a security or operations environment.
      • BS Computer Science, MIS, MBA, or equivalent experience.
      • Certifications in specific security/vendor technologies
      • Ability to obtain GSA Suitability required and Additional Security clearances as needed.
      • Security industry certifications (examples):
        • CISSP
        • CRISC
        • CISM
        • Security+
        • CCNA, CCNP, CCSP, CCNA Cyber Ops
        • CEH
        • ACIA
        • CEH
        • PMP, ITILWhat to Expect NextBased on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #: 261005EEO Statement
          We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.Disclaimer
          The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
          Salary RangeSalary Min :85230Salary Max :189360This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :85230Salary Max :189360This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Tempe , Manager Security Operations - Tempe,AZ / St Paul,MN / Broomfield,CO, Executive , Tempe, Arizona

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