Director, Operations - Tempe/Phoenix
Company: Option Care Health
Posted on: November 22, 2021
Extraordinary Care. Extraordinary Careers. With the nation's
largest home infusion provider, there is no limit to the growth of
your career. Option Care Health, Inc. is the largest independent
home and alternate site infusion services provider in the United
States. With over 6,000 team members including 2,900 clinicians, we
work compassionately to elevate standards of care for patients with
acute and chronic conditions in all 50 states. Through our clinical
leadership, expertise and national scale, Option Care Health is
re-imagining the infusion care experience for patients, customers
and employees. At Option Care Health we recognize that part of
being extraordinary is supporting and building -a workforce that is
as diverse as the patients and communities we serve. -Join a
company that is taking action to develop a culture that is more
inclusive, respectful, engaging and rewarding for all team members.
We are committed to hiring, developing, and retaining a diverse
workforce. COVID-19 Vaccine Requirements:As a leading healthcare
provider, we have an undeniable responsibility to protect the
health and safety of our patients, customers and team members.
COVID-19 vaccinations are required as a condition of employment for
patient and customer-facing team members as well as all Director
level and above leadership roles. Please note we will consider
exceptions to this requirement for those who cannot be vaccinated
due to a medical condition or strongly held religious beliefs. Upon
hire, new team members will have 42 DAYS from their start date to
be fully vaccinated or receive approved exemption. Please work with
your Talent Acquisition representative to determine if this
position falls into one of those categories. Job Description
Summary:The Director, Operations is responsible for delivering
safe, efficient and effective patient care through all operational
aspects in an Option Care branch while meeting all corporate
compliance and other established rules and regulations governing
the healthcare industry. The role is directly accountable for
driving market development and financial performance while
providing direct oversight for all branch operations including
pharmacy dispensing and nursing.Job Description: ?Job
- Oversees operational performance of the branch including
efficient, effective and high quality delivery of services and
- Ensures patient safety and satisfaction through direct
management of pharmacy dispensing operations and nursing. - Ensures
error proofing for pick, pack and ship operations.
- Partners with Regional Director, Sales to drive market
development and execute market based sales strategy.
- Drives financial performance of the local office through supply
chain/inventory optimization, managing controllable expenses,
reducing bad debt (claims on hold) and accurate patient
registration and onboarding.
- Ensures compliance with local and federal regulations,
accreditation standards and corporate policies to drive
effectiveness and consistency in operations. -
- Builds a cohesive, service-oriented team through recruitment,
training and development, engagement and retention of qualified
team members. - Maintains a work environment in which staff will
succeed and grow in their professional development and contribute
to the overall success of Option Care.
- Overall revenue accountability in a single location of up to
$40 million annually.
- Consistently models behaviors that build our culture around the
Option Care Core Values of Compassionate Care, Engaged Teams and
- Observes legal and ethical guidelines for safeguarding the
confidentiality of patient and proprietary Option Care data.
Supervisory Responsibilities:Does this position have supervisory
responsibilities?(i.e. hiring, recommending/approving promotions
and pay increases, scheduling, performance reviews, discipline,
etc.)Yes Basic Education and/or Experience Requirements:
- Bachelor's Degree and 5 years of experience in a position
leading an operation.
- At least 3 years of experience managing a P&L including
budget development. Basic Qualifications:
- Experience in diagnosing, isolating, and resolving complex
issues and recommending and implementing strategies to resolve
- Experience providing customer service to internal and external
customers, including meeting quality standards for services, and
evaluation of customer satisfaction.
- Experience evaluating information to determine compliance with
standards, laws, and regulations.
- Basic level skill in Office Suite (Word, Excel, PowerPoint)
- At least 5 years of experience directly managing people
including hiring, developing, motivating, and directing people as
they work; experience in leading team efforts within highly
matrixed organizations. Travel Requirements:Willing to travel at
least 20% of the time for business purposes (within state and out
of state). Preferred Qualifications & Interests (PQIs):
- Master's Degree in Healthcare of Business Administration
- Experience leading sales and/or operations in Home Health Care
- RN or RPh licensure This job description is to be used as a
guide for accomplishing Company and department objectives, and only
covers the primary functions and responsibilities of the position.
It is in no way to be construed as an all-encompassing list of
duties. Option Care Health subscribes to a policy of equal
employment opportunity, making employment available without regard
to race, color, religion, national origin, citizenship status
according to the Immigration Reform and Control Act of 1986, sex,
sexual orientation, gender identity, age, disability, veteran
status, or genetic information.?
Keywords: Option Care Health, Tempe , Director, Operations - Tempe/Phoenix, Executive , Tempe, Arizona
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