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Director, Insurance Operations

Company: Oscar Health
Location: Tempe
Posted on: November 22, 2021

Job Description:

Hi, we're Oscar. We're hiring a Director to join our Insurance Operations team in our Tempe office.Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 and headquartered in New York City. Our goal is to make health insurance simple, transparent, and human. We need your help to do so.About the role:As a Director in our Insurance Operations team, you will build Oscar's enrollment and billing processes. You will set the strategy for enrollment and billing functions, and design processes that improve Oscar's capabilities in serving members and providers. You and your team will do this by working across both Insurance Operations and across the organization to take your ideas from vision to implementation.You will report to the Senior Director. Insurance Operations.Responsibilities:

  • Lead a motivated team of managers and their reports
  • Provide structure and support for your team, allowing them to keep their focus on delivering essential plans
  • Partner with operations, product, technical and market partners to achieve the next generation of health insurance operations
  • Become a trusted partner to our Insurance organization and sales partners, allowing delivery of growth and expansion targets
  • Develop foundational processes for our scaling eligibility & billing operations and summarize the complexity of our data and operations into clear explanations
  • Lead team to surface data, process, and technology issues through identification, measurement, and monitoring of our operations; partner to develop end-to-end strategy that uses these insights to grow
  • Manage team vision including quarterly vital setting and multi-year roadmap
  • Support your team and leadership by guiding decisions and implementation on an ongoing basisRequirements:
    • A bachelor's degree or 4 years of operating experience
    • 8+ years of work in operations, health insurance, data analysis and/or consulting
    • 5+ years of experience building, coaching and developing operational teams
    • Experience with enrollment, eligibility and billing processes
    • Experience developing project plans coordinating with internal and external stakeholders
    • Experience designing and improving workflows as well as standing up accompanying operating and technical procedures
    • Strong analytical decision making and organizational skills.
    • Expert in Excel/Google SheetsBonus points:
      • Process Improvement or Lean Six Sigma training
      • Proficient+ in SQL
      • Startup experienceLife at Oscar:At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.Reasonable Accommodation:Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.Pay Transparency Policy:Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.COVID-19 vaccine requirements for in-person work:To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.
        • Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.

Keywords: Oscar Health, Tempe , Director, Insurance Operations, Executive , Tempe, Arizona

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