General Manager - Phoenix Sky Harbor Airport
Company: La Quinta by Wyndham Phoenix - Sky Harbor Airport
Posted on: November 16, 2021
La Quinta by Wyndham is now seeking a General Manager - Phoenix
Sky Harbor Airport to join our team at the La Quinta by Wyndham
Phoenix - Sky Harbor Airport location in Tempe, Arizona.
This position is responsible for managing daily hotel operations to
achieve planned goals for revenue and profit (i.e., IOC) while
maintaining standards for guest satisfaction, employee
satisfaction, quality assurance, and asset protection; provide
leadership, training, direction and support to hotel employees;
maintain a high quality product.
Education & Experience
-Bachelor's Degree in Hotel/Restaurant Management or Business is a
plus. Equivalent experience is acceptable.
-2 - 5 years as General Manager or other hotel management role.
-Must be able to sit or stand for long periods at a time.
-May be required to do light lifting or carrying.
-Capable of working in a fast paced environment and in stressful
-Must respond to multiple task interruptions and still provide
service to internal and external customers in a professional and
-May be required to walk and/or stand for long periods of time.
-Must be flexible in work hours/days.
-Must be able to travel.
-Requires good vision.
-Must possess a valid driver's license and a personal vehicle.
-Must be available to work extended hours, nights and weekends.
-Must have knowledge of a variety of computer software applications
in word processing and spreadsheets. Word, Excel, Power Point and
-Must have effective oral and written communication skills.
-Must have good analytical skills and decision-making ability.
-Must be able to work independently and multi-task, prioritizing as
-Obtain any locally required certifications.
Revenue Management :
-Provide the Revenue Management Department with information that
includes a market analysis of competitors' rates by market segment
for weekday and weekend and a forecast of local market conditions
and special events that may impact occupancy and/or rate.
-Support sales efforts as directed by the Regional Vice President
and the corporate sales organization.
-Train front desk staff to successfully perform selling techniques
and procedures for current promotions.
Financial Results :
-Provide input to the annual budget by forecasting changes in
operating expenses and labor cost.
-Use business forecasts to manage costs by scheduling labor in
accordance with staffing guidelines, control other expenses in
accordance with business demand levels and control utility expenses
in accordance with energy management and building operations
-Based on forecasted monthly revenue, adjust controllable expenses
to maintain profit margins and achieve planned monthly IOC; explain
the causes for budget variances of controllable expenses and take
corrective action to avoid future occurrences and adjust spending
to eliminate variances.
-Execute company policies and procedures for purchasing.
Guest Satisfaction :
-Train staff to successfully perform guest service procedures in
accordance with company standards (e.g., greeting, scripts,
pre-assignment of rooms, etc.).
-Train staff to successfully perform all functions for guest
service and for handling upset guest who are dissatisfied with the
products and services they received. Personally handle difficult
situations involving upset guests. Attempt to resolve all issues of
poor guest service before guests leave the property.
-Personally respond to guest complaint letters, Guest Assistance
Contact Forms, and comment cards in accordance with company
-Receive satisfactory scores for Medallia (i.e., guest satisfaction
survey) and take action to correct any deficiencies.
Employee Satisfaction :
-Recruit, select, train and manage employees to deliver guest
services and quality products that will lead to achieving goals for
revenue and profit.
-Properly administer company policies and procedures for human
resources management, payroll administration, personnel
transactions and fair treatment of employees. Conduct wage surveys
to provide input to annual budget and to ensure that the hotel is
offering competitive wages.
-Train and develop assigned potential management candidates and
trainees in accordance with Human Resources programs and
-Provide leadership by conducting business in a professional manner
and in accordance with all company policies including standards of
conduct, business ethics and conflicts of interest.
-Receive satisfactory scores for employee satisfaction surveys and
take corrective action to correct any deficiencies; maintain an
acceptable level of employee turnover.
Product Quality :
-Ensure a satisfactory guest experience and protect the company's
physical assets by maintaining the physical condition of the hotel
in accordance with established quality control standards.
-Manage the preventative maintenance and quick-fix programs in
accordance with company standards.
-Receive satisfactory scores for product quality as measured by
Medallia and the mystery shopper program and take action to correct
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 21 brands
strong across 9,000 hotels in more than 95 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn-- by Wyndham, Baymont-- by Wyndham, Days Inn-- by
Wyndham, Dazzler-- by Wyndham, Dolce Hotels and Resorts-- by
Wyndham, Esplendor-- Boutique Hotels by Wyndham, Hawthorn Suites by
Wyndham--, Howard Johnson-- by Wyndham, La Quinta-- Inns & Suites,
Microtel by Wyndham--, Ramada Encore by Wyndham, Ramada Worldwide--
by Wyndham, Registry Collection Hotels, Super 8-- by Wyndham, The
Trademark Collection-- by Wyndham, Travelodge-- by Wyndham, TRYP by
Wyndham--, Wingate by Wyndham--, Wyndham Garden--, Wyndham Grand--
and Wyndham Hotels and Resorts--.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: La Quinta by Wyndham Phoenix - Sky Harbor Airport,
911 South 48th Street, Tempe, Arizona 85281
Employment Status: Full-time
Keywords: La Quinta by Wyndham Phoenix - Sky Harbor Airport, Tempe , General Manager - Phoenix Sky Harbor Airport, Executive , Tempe, Arizona
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