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Sr. Director Implementation

Company: ADP
Location: Tempe
Posted on: May 5, 2021

Job Description:

ADP is hiring a Sr. Director Implementation. The primary responsibility is to ensure the effective leadership and management of the Implementation processes and functions for new and existing clients within the Major Accounts Implementation Center, teams. In alignment with the Center leader (DVP Implementation), sets team goals and provides guidance to the Implementation Management Team to successfully achieve these goals.Responsible for supporting the entire MA Implementation organization with items. Creates strong partnerships with Financial Services and Service organizations as stakeholders in our work on behalf of shared clients. Drives compliance to process and supports process optimization in collaboration with the field. Continually measures and communicates team performance against established goals providing guidance and course corrections if necessary, with the goal of driving continuous improvement in delivering services to the client.Responsible for leading all disciplines required to support the MAS Implementation. Understanding of payroll, time, HR and specialty products is preferred. As directed by the Center leader and in conjunction with all Implementation leadership, drives associate engagement, retention, talent/career development and appropriate programs to support a virtual and matrix managed Implementation organization.At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.RESPONSIBILITIES:Business Leadership* Responsible to ensure the effective leadership and management of the MAS.* The Implementation Director is accountable for and supporting the organization's achievement of starts, no starts and NPS results.* Accountable for overall team implementation quality and productivity, putting metrics in place that ensure a quality first year experience across ADP.* Responsible for aligning the Implementation Management Team and associates day-to-day activities and initiatives that will ensure resource optimization and goal achievement.* Establishes clearly defined management, unit and direct report goals and objectives, communicates these to associates through department meetings and performance planning.* Manages and controls applicable expenses and budgets. Allocates capital resources based on associate, equipment and business needs.Client Relations* Impact on Quality and First Year Retention* Partners with Financial Services and Service Senior Leadership to continually assess, manage and improve the process of transitioning clients to service in a manner that creates client promoters and drives the increase of first-year client retention.* Proactively manages risk by ensuring leaders are engaged in their assigned backlog, working directly with clients, associates, sales and service partners, as appropriate, to drive successful client on-boarding and first year retention.* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.Channel Management* Responsible for leading the overall strategic direction, collaboration, and communication between the Implementation Center and key channel partners, including sales, service, operations, BES, Implementation Operations, Learning & Performance, and Financial Services.* Proactively engages with clients, associates, and internal partner organizations to gather, review, distribute and act upon critical information and feedback to improve the overall client and associate experience.* Maintains a strategic understanding of key business partner organizations, processes, and related critical priorities all in an effort that the total client experience is considered in all decision making. Critical Channel Management Initiatives include but are not limited to:* Driving effective sales relationship at all levels of the organization via strategic oversight and program development and deployment.* Working with the senior leadership team of the aligned Service Organization, Operations, and Financial Services focused on driving improved client transition processes and methodologies and improved first year retention results, risk mitigation, as well as developing new processes and methodologies that improve the overall client experience.Strategic Initiatives* Identifies and executes continuous improvement opportunities targeted at improving the client experience, increasing productivity and accelerating revenue.* Leads across functions with Financial Services, Service, Implementation, Imp Ops and Sales to identify opportunities and implement change throughout the organization.* Proactively communicates strategies, roles and responsibilities to the Implementation organization and to critical channel partners.* Connects leaders to the priorities in order to successfully lead and implement change.* Actively leads BPI/SIG initiatives locally and nationally as needed.* Provides strategic direction and feedback to BES, L&P, Implementation Operations, Financial Services, and related Program Management Organizations around various strategic initiatives for planning, scheduling and controlling the activities of complex business projects spanning the Major Accounts Services functional areas.* Monitors all program-managed initiatives to ensure processes are followed and goals are achieved, including the completion of milestones on time and within budget.People Leadership* Leads, inspires and ensures appropriate associate ownership and accountability in a highly virtual and matrix-managed organization.* Responsible for ensuring that effective human capital management activities occur at all levels.* These activities include maintenance of proper staffing levels, resource optimization, performance management, employee relations, associate engagement,mentoring talent/career development and succession planning.* Works with leadership team to develop rewards/recognition systems based on achievement of goals and implements associate engagement action plans. Encourages, recognizes and rewards ongoing associate/leadership development.* Prepares leaders for growth opportunities and uses coaching opportunities to further enhance their performance.* Ensures collaboration, compliance and execution of the Major Accounts Strategy by providing direction and guidance to Implementation Leadership and all reports.* In the pursuit of ADP's Mission, Vision and Values, drives awareness and understanding of strategic goals/priorities and gains the commitment and alignment of an engaged workforce.* Performs other related duties as assigned including participation on councils, strategic initiatives, acquisitions, alliances, stretch assignments for strategic opportunity and collaboration opportunities with other ADP Business Units.PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:Bachelors Degree or equivalent in education & experience preferred * PMP, SHRM or CPP certification preferred. * Strong consulting and problem solutions skills * Strong relationship development and collaboration skills * Ability to influence without authority.Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADPs culture and our full set of values.

Keywords: ADP, Tempe , Sr. Director Implementation, Executive , Tempe, Arizona

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