TempeRecruiter Since 2001
the smart solution for Tempe jobs

Corporate Operations Analyst, Workforce Management

Company: LogistiCare
Location: Tempe
Posted on: April 8, 2021

Job Description:

The Corporate Operations Analyst, WFM will be responsible for deploying and optimizing the WFM solution across the ModivCare Operations enterprise. This position will be responsible for executing the enterprise WFM plan, focused on forecasting, scheduling and real-time management of assigned geographies, accounts and/or agents. This position will partner with people and teams across Operations and other functional areas to identify actionable insights and work to implement solutions geared toward operational and financial optimization related to forecasting, production workforce scheduling, and workflow. The WFM Analyst will leverage data analysis results to promote a culture of accountability; report success metrics, operational and program scorecards; and lead all assigned WFM functions while partnering closely with field operations to promote a "one team" atmosphere. ESSENTIAL FUNCTIONS * Acts as lead subject matter expert for assigned WFM functions (forecasting, scheduling, real-time management, workforce performance and compliance reporting). * Creates reports designed to interpret Operations performance including, but not limited to, data relating to demand forecasting, workflow optimization, scheduling, productivity, headcount, capacity planning, and workforce compliance/adherence. * Develops and maintains Operations Scorecards with standard reporting on a monthly, quarterly and annual basis. * Partner with Regional Operations personnel to optimize the WFM function within the Operations Center environment, including demand forecasts and schedules. * Supports local WFM resources in their monitoring of agent adherence to schedules, breaks and exceptions, providing reports and making recommendations to Operations Center Management personnel. * Plays a key role and supports all future Operations service delivery improvement initiatives. POSITION QUALIFICATIONS Education * 4-year degree in business or related field preferred Skills & Experience * Minimum 2 years experience in demand forecasting and modeling in call center environment. * Prior experience working with a WFM software solution (e.g., Teleopti, IEX, Nice, Blue Pumpkin, Aspect). * Advanced/expert level proficiency in Excel * General statistics knowledge and familiarity with trending, time-series analysis and regression analysis. * 3+ years in data analysis * Functional knowledge of Avaya CMS or similar call management system(s) * Functional knowledge of Call Center agent workflow/routing - skilling and leveling. * Computer Skills We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package to include the following: * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!) Salary: $42,515 - $56,687/annually ModivCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Tempe , Corporate Operations Analyst, Workforce Management, Executive , Tempe, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Project Leader / Senior Project Leader / Project Director - Home Based
Description: Parexel currently has excellent opportunities for Project Leaders / Senior Project Leaders Project Managers and Project Directors with a background in leading clinical trials phase I - IV in a variety (more...)
Company: PAREXEL
Location: Phoenix
Posted on: 04/12/2021

Assistant Department Manager (Tile)
Description: PurposeThis position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and (more...)
Company: Floor & Decor
Location: Tolleson
Posted on: 04/12/2021

Senior Vice President - Digital Product Management
Description: Senior Vice President - Digital Product Management3-6-month contract-to-hireNew York, NY, or Phoenix, AZ or 100 remote br As a Product Leader on the Digital Products Partnerships team, you will have (more...)
Company: Solugenix
Location: Phoenix
Posted on: 04/12/2021


Director of Quality & Reliability, Customer Engagement
Description: Job Description ul li Ownership as customer counterpart for TSMC's cross technology-related quality reliability issues li Early customer engagement
Company: TSMC
Location: Phoenix
Posted on: 04/12/2021

Project Manager-Healthcare Construction
Description: Description:Omada Construction has an immediate need for a Project Manager to support their ongoing projects at the Mayo Clinic, Banner Health, Honor Health, and other similar medical clients. ul li (more...)
Company: Aerotek
Location: Phoenix
Posted on: 04/12/2021

National Training Manager
Description: About UsCardiva Medical, Inc is an innovative medical device company that designs and develops vascular closure products that facilitate rapid hemostasis following diagnostic and interventional endovascular (more...)
Company: Cardiva Medical
Location: Phoenix
Posted on: 04/12/2021

Manager - Product Development
Description: You Lead the Way. We've Got Your Back. br br At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting (more...)
Company: American Express
Location: Phoenix
Posted on: 04/12/2021

Wealth Management Advisor
Description: Farm Bureau Financial Services is a 75 year old financial services firm serving over 500,000 clientmembers in 15 states. We have approximately 1,800 agents who are P C/
Company: Farm Bureau Financial Services
Location: Fort Mcdowell
Posted on: 04/12/2021

Restaurant Manager
Description: Get Fired Up and Steer Your Career to great opportunities Your leadership ensures that our food, service, people and atmosphere are
Company: Longhorn Steakhouse
Location: Surprise
Posted on: 04/12/2021

Customer Account Manager - Hiring Event!
Description: Aaron's Hiring Event Join us for our National Hiring Event on April 20th from 10 a.m. - 7 p.m. to learn about our open positions and our commitment to support the well-being of our team members. We're (more...)
Company: The Aaron's Company
Location: Phoenix
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Tempe RSS job feeds