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Excursions Director

Company: ACL Careers
Location: Tempe
Posted on: April 6, 2021

Job Description:

AMERICAN CRUISE LINES, 741 BOSTON POST RD SUITE 200, GUILFORD, CT, UNITED STATES American Cruise Lines (ACL), the largest USA flagged cruise line in the United States, is looking to add Excursions Directors to our shipboard team as we gear up for our 2021 season. ACL only operates within the USA. We have no more than 200 passenger vessels that create a one of a kind small ship experience. With newly constructed vessels being added to our fleet, we are now accepting applications for our shipboard management positions for our 2021 season! The Excursions Director--is responsible for engaging guests in each destination through a series of shoreside excursions, explorations and adventures. As the Excursions Director, you manage, are responsible for and are accountable for all shore excursion and transfer operations, external vendor/operator communications, and brand ambassadorship & representation on excursions. This role--has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with a collaborative team spirit and a passion for guest satisfaction. Responsibilities

  • Arrange, confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
  • Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
  • Accompany guests on daily excursions as a company representative and brand ambassador.
  • Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators to ensure timely and smooth service; confirmations should be communicated in writing at the start of each cruise and 48-hours in advance of every service.
  • Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
  • Socialize with guests at every opportunity including, but not limited to, meal times and cocktail hour.
  • Present a detailed Excursion Briefing to guests at the beginning of every cruise.
  • Communicate excursion changes to guests confidently.
  • Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
  • Manage launch boat operations with the Mate.
  • Coordinate weekly office inventory.
  • Coordinate the collection of arriving packages and confirm receipt with the Hotel Manager
  • Purchase morning newspapers in port each day.
  • Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.
  • Prepare folders and materials for turnaround day.
  • Inform crew members of daily excursion offerings.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Promote on board sales and brand loyalty program.
  • Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, and the evaluations of all shore excursions. Qualifications
    • Bachelor's Degree in hospitality, tourism, or event management
    • Enthusiasm, confidence, and a can-do attitude
    • Strong public speaking skills
    • Excellent time management and attention to detail
    • Strong knowledge of U.S. Geography preferred About Our Company:American Cruise Lines operates the newest and largest fleet of cruise ships in the United States, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary d--cor. We offer a number of shipboard positions which provide the opportunity to cruise the most captivating destinations in the country including the East Coast, Mississippi River, Pacific Northwest, and Alaska. Take advantage of this opportunity to join a thriving company with over 30 years of experience. Create lasting memories on board, while exploring the beauty of America's waterways. Due to the U.S. Coast Guard regulations we are only able to hire American citizens or those who hold a valid Green Card Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: ACL Careers, Tempe , Excursions Director, Executive , Tempe, Arizona

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