Wire Payments Senior Operations Manager, Director

Company: MUFG Union Bank
Location: Tempe
Posted on: April 6, 2021

Job Description:

MUFG is committed to the safety and well-being of our colleagues, clients, candidates, and the community as we manage the current COVID-19 pandemic. During this time, as we continue to recruit and hire exceptional talent to join our team, we are taking the necessary precautions to limit in-person contact, aligned with Federal, State, and local health recommendations and requirements. All interviews are being conducted remotely via Skype, FaceTime, or phone. Additionally, we have implemented remote on-boarding for new colleagues, as appropriate. Thank you for your interest in exploring career opportunities with MUFG. Are you passionate about creating an exceptional client experience? Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients' best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We're part of 180,000 colleagues around the globe striving to be the world's most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded. Job Summary: This role will lead Wires Payments West and report to the Head of Payment Operations within Operations & Technology for the Americas. In addition to overseeing management of the day-to-day Wires West operations function, will also be responsible for compliance requirements, issues management, and incident assessment/root cause analysis/prevention. Will be the point of interaction with First Line, Second Line, Audit, and Regulators. Will also be the point of contact for all strategic initiatives impacting Wire Services. Additionally, will oversee the portfolio of efforts in flight to increase stability, reduce variability, resolve issues and enhance the end to end process. Key Responsibilities :

• Manage day-to day Wires Operations functions to meet established service level agreements and regulatory standards.
• Organize and lead teams as appropriate.
• Work with vendors and consultants as applicable.
• Establish and monitor staff performance objectives; appraise performance and recommend salary increases; ensure employee training and development; act as mentor, coach and counsel; hire and terminate employees as necessary.
• Incorporate business trends, business drivers, and operational opportunities for business process reengineering, organizational realignment and cost reductions as appropriate.
• Ensure that the service model design supports long term needs and strategy of the different lines of business in the organization.
• Leverage operational efficiencies to improve customer experience and sustain business growth and revenue initiatives.
• Create value through process simplification and service improvement.
• Interact with senior executives form all Lines of Business for the formulation and implementation of improved operational service model strategies.
• Execute both strategic and tactical efforts related to the development of new strategies.
• Execute responsibilities in the best interest of customers and shareholders. Qualifications:
  • Education:--Bachelor's degree or equivalent experience; MBA preferred.
  • Experience:15+ years of experience in Financial Services with a strong background leading Wires Payment Operations.
  • Must be capable of handling multiple complex problems and business line initiatives while overseeing the day to day Wires Operations.
  • Extremely effective at collaboration and leveraging resources.
  • Must have the perspective and analytical acumen to create innovative solutions to tough problems and the motivation and drive to meet continual new challenges.
  • Ability to analyze and partner with groups outside of the direct organizational lines to ensure an excellent end to end process with clear roles and responsibilities is critical.
  • Operational risk mitigation and issue management experience preferred.
  • Demonstrated experience interacting with and leading responses with Regulators preferred.
  • With significant industry change on the horizon (ISO20022); the position will require experience in successful change management and the ability to lead an operations organization through significant change while not disrupting the daily operations.-- The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
    
    We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
    
    A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses. We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-866-275-4717 or email us at AskHR@us.mufg.jp . Include your contact information and specific details about your requested accommodation. We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Keywords: MUFG Union Bank, Tempe , Wire Payments Senior Operations Manager, Director, Executive , Tempe, Arizona