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Director, IT

Company: CTI Education Group
Location: Tempe
Posted on: April 6, 2021

Job Description:

When you work with the worlds most innovative companies, you know youre making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. Theyre the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at SVB and be part of bringing our clients world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply. We work in an environment that fosters collaboration and curiosity so we can deliver on our promise to our clients. A place where our success is driven by the real relationships we have with one another, our clients and with the communities we serve. This not only makes us stronger. It allows us to help innovators, enterprises and investors move big ideas forward, fast. For over 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world.In fact, the majority of the most compelling Fintech disruptors bank with us.Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients. Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers like you, who want to challenge the status quo and create a truly seamless digital banking experience on a global scale. About the Role: As a Director, Enterprise Application Support Team you will be responsible for leading a team of engineersfor supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization. The ideal candidate should have experience in leadingday-to-day application support team, understand the criticality of the health and care of a system, displays sense of urgency with strong incident and problem management and ability to strive in a rapid and fast pace environment. Preferred Candidates will have experience withthe following: Ability to influence up and down across domains Direct reports, peers, product owners, and senior leadership within IT/Business areas. Ability to inspire, lead, and define vision, strategy and organizational change Communicate complex issues to all levels Strategic thinker Ability to break down complex and ambiguous problems Ability build roadmaps to improve overall department Operational excellence Ability to identify areas of opportunity and address them Develop and fine tune OKRs for application support Assessing and leading complex process change Strong experience managing technology supplier relations and agreements Qualifications Effective oral and written communication skills as well as positive, customer-focused interpersonal skills and attitude Experience in Incident & Problem Management processes with good exposure to troubleshooting and not just coordination. Preferred knowledge with Web development, JEE & Enterprise Technologies: JMS, JDBC, Web development, Transactions. Strong proficiency and hands on experience in RDBMS architecture and performance tuning systems like Oracle/MS- SQL/SQL Server Understanding of CI/CD, source code management strategy, SCM Tools like Perforce, Github , Configuration Management too like Jenkin Understanding & knowledge on tools like AppDynamics & splunk for proactive monitoring, resilience Ability to work with cross functional teams and be a great people manager. Strong organizational and Incident, Problem Management skills. Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate. Ability to work independently with minimum supervision Must have technical skills and tools knowledge: ServiceNow, Remedy, Oracle, SQL, 10-12 years of experience in information systems environment as application maintenance & support engineer or systems analysis or application support analyst Must Have Financial Domain knowledge with various module like Online Banking & Digital Channel, CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting & Reconciliation Bachelors Degree in computer science or related field Primary Location : Tempe Work Locations : Hayden Ferry Hayden Ferry Lakeside I 80 E Rio Salado Parkway, Suite 600 Tempe 85281 Job : Software Engineering Full-time Travel : Yes, 10 % of the Time Job Posting : Mar 4, 2021, 3:33:31 PM n For more than 30 years, SVB Financial Group (NASDAQ: SIVB) and its subsidiaries have helped innovative companies and their investors move bold ideas forward, fast. SVB Financial Group serves companies in technology-related, life science and healthcare, venture capital and private equity, and premium wine industries. Along with commercial, investment, international and private banking services provided by Silicon Valley Bank, the company offers funds management, business valuation services, broker-dealer transactions, asset management and private wealth management. Headquartered in Santa Clara, Calif., SVB Financial Group operates in centers of innovation in the U.S. and around the world. Learn more at www.svb.com. SVB Financial Group is an equal opportunity employer. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply 2019 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB). Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Terms of Use Privacy Policy Mortgage Payment Corporate Governance Equal Credit Opportunity Act Disclosures

Keywords: CTI Education Group, Tempe , Director, IT, Executive , Tempe, Arizona

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