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Claims Manager - Regulation E

Company: MUFG
Location: Tempe
Posted on: September 4, 2020

Job Description:

Job Description: span class="blockpanel"span class=""/span/spanspan id="requisitionDescriptionInterface.ID1647.row1" class="text" title=""p style="margin-top: 0px; margin-bottom: 0px;"font face="Arial" size="3"Do you want your voice heard and your actions to count?/font/pdivfont face="Arial"/font/divp style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by SP Global, April 2018). In the Americas, we're 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We're a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count. /font/pp style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"br/fontbfont color="black" face="Arial"Job Summary:/font/b/pp style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Manage assigned staff and/or processes; provide leadership to direct and indirect reports that support the Bank's strategic goals and objectives. Direct reports typically include supervisors and exempt level staff; may indirectly manage exempt and/or nonexempt staff. Establish and monitor objective, measurable performance standards for direct and indirect reports. Responsible for managing operation within established budget, providing meaningful budget variance explanations and participation in development of annual budget for work unit(s) managed. /font/pp style="margin-top: 0px; margin-bottom: 0px;"ifont color="black" face="Arial"br/font/ibfont color="black" face="Arial"Major Responsibilities:/font/b/pdivfont face="Arial"/font/divp style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"PRODUCTION MANAGEMENT 30% /font/pullip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Provide oversight and direction to assigned PSO supervisors to ensure that staff is scheduled and work is assigned to ensure that all processing deadlines and service levels are consistently met. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Work with senior management and direct reports to develop and implement objective, measurable productivity and quality standards for staff and/or processes managed. /font/p/li/uldivfont face="Arial"font face="Arial"HUMAN CAPITAL 20% /font/font/divullip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Responsible for interviewing, hiring, coaching, performance counseling (including preparation of counseling memos and annual performance appraisals) and termination of direct reports while complying with all State and Federal law and all Bank policies and procedures. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Recommend salary increases that incent desired performance while adhering to Bank budget constraints. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Ensure employee training and development of direct and indirect reports. /font/p/li/uldivfont face="Arial"font face="Arial"CUSTOMER SERVICE 20% /font/font/divullip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Ensure that departments managed consistently provide the highest possible level of customer service to both internal and external Bank customers. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Implement processes/procedures to improve/enhance customer service, informing senior management of needed changes. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Effectively communicate with internal and external customers to resolve customer service issues/problems./font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Work with senior management to help resolve customer complaints. /font/p/li/uldivfont face="Arial"font face="Arial"RISK MANAGEMENT 20% /font/font/divullip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. /font/p/lilip style="margin-top: 0px; margin-bottom: 0px;"font face="Arial"Ensure that all staff members successfully complete all required compliance and

Keywords: MUFG, Tempe , Claims Manager - Regulation E, Executive , Tempe, Arizona

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