Company: Crescent Hotels & Resorts
Posted on: May 16, 2020
This beautiful new Westin being built as an integral part of the
Arizona State University Campus and business community is scheduled
to open in 2021. We are now accepting applications from highly
qualified individuals for the General Manager role.
Create and maintain customer-driven hotel with a customer-keeping
vision that inspires the hotel associates to do their best. Oversee
the quality process to ensure customer satisfaction by consistent
delivery of both product quality and service in accordance with
hotel's profitability goals.
REPORTS TO: Vice President of Operations
ESSENTIAL JOB FUNCTIONS:
1. Perform administrative duties including: reading and writing
reports, dictating memorandums and orally communicating with
guests, managers, corporate office, local associations, etc.
Critically review reports of occupancy, revenue etc. Make judgments
and implement changes to maximize profits. Supervise development of
and revision to business plan, annual budget and annual and monthly
forecasts, etc. Formulate complex reports. Communicate with the
public, staff, corporate office and owners.
2. Interview, hire supervise and counsel department managers in the
efficient operation of their respective area(s). Meet with, develop
and delegate improvement plans for operation and review performance
of management team.
3. Interview, hire, train, recommend performance evaluations,
resolve problems, provide open communication and approve discipline
and all terminations.
4. Participate in community affairs and maintain positive public
image for Crescent and hotel. Meet with potential and current
clients and promote hotel.
5. Communicate both verbally and in writing to provide clear
direction to staff.
6. Physically tour and visually inspect property on a daily basis.
Monitor cost control, property condition, cleanliness and quality
of product and service throughout hotel. Greet and maintain rapport
with associates and customers.
7. Travel to attend corporate meetings, sales trips and serve on
committees such as Research, Development and Standards
8. Appropriate handle associate issues in conjunction with Human
Resources following Crescent policies.
9. Perform any other job related duties as assigned.
Prior experience as a full-service General Manager preferred.
Working knowledge of financial/accounting procedures.
Ability to work AM and PM shifts, including weekends and
Ability to read, write and speak the English language fluently.
Ability to be flexible with constantly changing environment.
Brand experience preferred.
Advanced knowledge of Microsoft Office.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to "pitch-in" and help co- workers with their job
duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical
Ability to effectively deal with guest and employee concerns in a
friendly and positive manner.
Ability to access and accurately input information using a
moderately complex computer system.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR
Keywords: Crescent Hotels & Resorts, Tempe , General Manager, Executive , Tempe, Arizona
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