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Senior Manager, Onboarding Product Manager

Company: Silicon Valley Bank
Location: Tempe
Posted on: March 26, 2020

Job Description:

Senior Manager,

Onboarding Product Manager
About SVB:
Silicon Valley Bank is

the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors,

ventures capitalists, and private equity firms to move their bold ideas

forward, fast. Our clients define what comes next.

In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than

any other company in the world. In fact,

majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh,

Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation

companies that completed an IPO in the last two years were our clients.

Our accomplishments serve as motivation to continue pushing ourselves and

we are committed to delivering user-centered, high-impact solutions to our

clients. We are looking for creative

thinkers who want to challenge the status quo and create a truly seamless

digital banking experience on a global scale.
About the Role:
The Onboarding Product Manager represents the lifeblood for growth for

SVB, improving the NPS scores in the Early Stage Partner segment and

differentiating our digital capabilities from our competition. This role is responsible for driving a

significant aspect of our digital transformation strategy. The ideal candidate will:



  • Possess a strong

    product management background, be steeped in Design Thinking, Lean UX, and

    agile delivery methodologies, and have a data-driven approach to decision

    making.
  • Demonstrate prior

    experience in developing seamless end-to-end digital and cross-channel

    onboarding experiences and ideally have exposure to key elements of commercial

    onboarding (KYC, IDV).
  • Demonstrate an

    ability to collaborate with developers and data engineers to define the

    technology infrastructure and data architecture necessary to deliver a

    breakthrough onboarding experience.



    Once Here You Will:





    • Be a strategist. Develop and translate our high-level

      strategic vision into product roadmaps.
    • Be the voice of the user. Understand user needs,

      identify the problem and market opportunity, ideate solutions, prototype, and

      validate hypotheses.
    • Be a do-er.

      Harness the power of a cross-functional team to take a product from

      concept to launch. From creating your product backlog and grooming features, to

      hardening code and shipping product, you will be empowered to define the future

      of your product.
    • Be a value catalyst. Leverage data to unlock new experiences and

      new features that deliver the full potential of SVB to our clients.
    • Be an agent of change. Explore new approaches, methodologies, and

      technologies in an ever evolving and changing world.
    • Be passionate. Evangelize

      your products to internal stakeholders and clients.



      #LI-86777003_VL1
      What You'll Bring:





      • A Bachelor's Degree in science, engineering, or

        quantitative major that requires structured problem solving
      • 5 years of Product Management experience, preferably

        in Banking/Financial Services
      • 3 years direct knowledge and experience with

        onboarding
      • Proven ability to lead, build relationships, and work

        effectively in cross-functional teams
      • Strong analytical and strategic thinking ability
      • Strong understanding and working experience with

        design-thinking best practices to deliver industry-defining digital products

        and experiences
      • Strong knowledge of Agile routines and proven ability

        to lead in an Agile working environment

Keywords: Silicon Valley Bank, Tempe , Senior Manager, Onboarding Product Manager, Executive , Tempe, Arizona

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