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Third Party Relationship Management Lead - IT

Company: USAA
Location: Tempe
Posted on: March 25, 2020

Job Description:

Purpose of JobEnables USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience through effective relationship management of multiple third-party relationships. Understands the relevant operational risks and regulatory compliance requirements of the business processes outsourced to the third party. Primary duties are focused on Third-Party Risk Management Lifecycle Process responsibilities for planning, risk assessment and due diligence, contract negotiations, on-going monitoring, and termination. Partners with the third-party risk management and procurement operations, CoSA leadership, and various support partners to build and enable business strategies, justify utilization, identify and select providers and effectively monitor and manage compliance with applicable policies and regulatory requirements, adherence to USAA policy, standards, procedures, reporting requirements, service level objectives, etc. This job resides in a line of business or a staff agency (CoSA) and requires continuous engagement and collaboration with other third-party roles as defined by the policy (i.e., Category Managers) within the CoSA s operating environment.Job Requirements

  • Responsible for effective and compliant management of multiple third-party relationships high or critical inherent risk that could cause the Enterprise to face significant risk if the Third Party fails to meet expectations.
  • Leverages extensive knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, document, mitigate, and manage risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements.
  • Responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc., with support from Procurement, Information Security, Compliance, etc.
  • Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
  • Executes the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.
  • Manages long and short-term third-party strategy and relationships to support attainment of CoSA and Business Relationship Owners objectives and goals.
  • Interacts with senior leadership for purpose of developing and implementing integrated and collaborative resource planning strategies.
  • Partners with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end-to-end USAA and third-party execution).
  • Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party s ability to deliver against contractual requirements and service level agreements.
  • Supports the development of key performance indicators for the relationship.
  • Monitors third-party relationships for Member complaints and levels of Member satisfaction.
  • Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.
  • Influences effective collaborative partnerships with third-party suppliers and internal clients.
  • Leads management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.
  • Drives Enterprise value through analysis of the strategic objectives of sourcing a product / service to a third-party and evaluating the alignment with broader CoSA and Enterprise objectives; develop projections of future demand related to third-party relationships based on expertise in business, industry, and other trends.
  • Provides thought leadership that will build and drive the third-party agenda.
  • Champions the broader functions within the organization by demonstrating an understanding of the sourcing solutions business model and works as an advocate in the Enterprise.
  • Understands team dynamics and promotes the development of team relationships. Serves as a mentor to others.
  • Consults on metrics, tools, and processes to optimize sourcing and supplier value and works collaboratively with business partners/COEs to prioritize and drive implementation.Minimum Education:
    • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degreeMinimum Experience:
      • And 8 or more years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry
      • 4 or more years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the
      • Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.
      • Subject -matter-expert knowledge of relevant business process(es) and regulatory compliance requirements
      • Subject-matter-expert knowledge of supply chain management
      • Advanced knowledge of budget controls and project management
      • Experience analyzing and interpreting data
      • Strong communication skills with proven ability to drive solutions across all organizational levels
      • Strong attention to detail in third-party relationship management
      • Strategic and operational planning experience*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.Preferred:
        • Extensive prior TPRM (Third Party Risk Management), STM (Supplier Technology Management), VRM (Vendor Relationship Management), SDE (Service Delivery Evaluator), Supplier Management or Contracting/Sourcing deep expertise.
        • Extensive technology expertise in one of the following disciplines: Technology Infrastructure, Hardware, Software, Tools, Development, Security or Architecture
        • Deep experience in at more than one of the following areas: contracting, technology sourcing, technology risk and control, management of external suppliers or service provider/ outsourced provider leadership.
        • Strong understanding of risk and compliance and regulations/regulatory requirements as related to Information Technology or Third Party Supplier Management.
        • Demonstrated leadership establishing partnerships to ensure effective planning and collaboration on Third Party Risk Management related matters and coordination between various risk functions across the CAO and Enterprise areas.
        • Direct experience quantifying and communicating thru the use of Risk and Control framework, inherent and residual risks and KRI/KPI s, the impact of Technology Third Party Risk to multiple organizations and control partner groups.
        • Direct experience guiding and consulting business and technology managers responsible for third party supplier relationships.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement) or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 3/23/20 by 11:59 pm CST time. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Keywords: USAA, Tempe , Third Party Relationship Management Lead - IT, Executive , Tempe, Arizona

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