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Technical Writer IT Service Desk

Company: VirtualVocations
Location: Tempe
Posted on: June 4, 2024

Job Description:

A company is looking for a Technical Writer, IT Service Desk for a 2-month contract.

Key Responsibilities:

Create training material, such as knowledge base articles, videos, and tutorials
Test the validity and accuracy of knowledge base articles through workflows in the Freshworks ITSM system
Create end user communication plans and emails for project launch activities and change adoption plans

Required Qualifications:

2+ years proven experience as a technical writer in the software industry
Proven self-starter with technical aptitude to quickly learn software systems and write documentation
Experience with ITSM ticketing systems like Freshservice and Service Now
Experience in video creation tools
Bachelor's degree or equivalent practical experience

Keywords: VirtualVocations, Tempe , Technical Writer IT Service Desk, Engineering , Tempe, Arizona

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