Customer Engineer IV - (C4)
Company: APPLIED MATERIALS
Posted on: June 18, 2022
Performs startups through Tier III including process qualifications
with assistance. -Understands all qualifications performed on tool
and verifies operational quality (process qualification) of systems
equipment including ability to use customer's metrology equipment.
-Plans for and completes all levels of preventative and corrective
maintenance within timelines. -Troubleshoots key technical issues
at the component level. -Diagnose and recommends solutions for
complex system downs. -Uses process data to diagnose hardware
problems. -Resolves some sustaining process issues on well
Troubleshoots key technical issues at the component level. -Uses
routine process data and on site data logging functions to diagnose
system downs. -Diagnoses and resolves hardware and software issues.
- May resolve sustaining process issues with assistance or on very
well characterized tools.
Performs complex retrofits. -May occasionally organize and lead
Ensures the correct revs of procedures and schematics. - Identifies
and corrects procedural issues. - Applies global best practices to
solve problems for their customer. - Occasionally contributes to
global best practices. - Creates methodologies and procedures as
necessary. -Participates in patent processes/discussions and
documents IP as appropriate.
Anticipates and responds to fab issues including communicating with
CE's in other locations. -Drives corrective processes through key
stakeholders (PBG, Customer Spec owners, ECO owners, GPS, etc.) or
escalates as appropriate. - Communicates findings to others and
provides suggestions to improve checklists and procedures.
-Participates in customer meetings and escalations.
Within assigned scope, assist management in operation of site
service business. -Assists Applied Materials field management in
establishing and achieving objectives for assigned accounts. Keeps
field management informed on customer perception of system
performance. -Takes initiative to avoid and resolve customer
problems. -May occasionally initiate projects to drive down costs
or increase uptime.
Provides technical guidance to less experienced CE's on complex
system problems including sustaining process issues. -Instructs
customers in the operation and maintenance of system.
Follows all checklists and procedures, including safety.
Has developed -depth of skills in a range of processes, procedures
and systems, or acts as the technical expert in an area
Uses knowledge of how related teams impact achievement of
Understands the impact of various actions/decisions on the
account(s). Takes initiative to avoid and resolve customer
May act as a team lead, may allocate work to more junior team
member; provides subject matter guidance to more junior team
Gathers and analyzes data to identify and solve problems that arise
with little or no precedent
Impacts own team and other teams whose work activities are closely
related; suggests improvements to existing processes and solutions
to improve the efficiency of the team
Evaluates and communicates technical content in a clear manner
Education: Bachelor's Degree
Years of Experience: 7 - 10 Years
Travel: Yes, 20% of the Time
Relocation Eligible: Yes
Applied Materials is an Equal Opportunity Employer committed to
diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color,
national origin, citizenship, ancestry, religion, creed, sex,
sexual orientation, gender identity, age, disability, veteran or
military status, or any other basis prohibited by law.
Keywords: APPLIED MATERIALS, Tempe , Customer Engineer IV - (C4), Engineering , Tempe, Arizona
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