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Enterprise Application Support Engineer II

Company: Silicon Valley Bank
Location: Tempe
Posted on: November 16, 2021

Job Description:


When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

As a Support Engineer II in the Enterprise Application Support Team you will be primarily responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to end users in the organization. The ideal candidate should have experience in providing day-to-day application support, understand the criticality of the health and care of a system, displays sense of urgency with strong incident and problem management and ability to strive in a rapid and fast pace environment.

Once here you will:

  • Responsible to have a clear understanding of the various upstream / downstream dependencies, end to end business process & data flow of the applications supported
  • Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Excellent SQL skills in writing complex queries to extract data from the database as per user requirement
  • Experience in managing Major Incidents impacting the mission critical applications or their core functionalities and coordinate with other teams to resolve the incident ASAP
  • Evaluate& Implement systems monitoring and alerting across all enterprise applicationsand recommendation for efficiencies
  • Work closely with other operational and support groups and create increased synergies
  • Work witha team of Application support team working on 24/7 shift rotation environment
  • Diligently follows and influences the team members for documentation, ticket logging/updates and management reporting
  • Contributes strategic insight and provides feedback on a wide range of ideasfor production stabilitybased on support experienceand through periodic review of analytical data
  • Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team
  • Managed Internal and external Audit reviews and provided all supportive documents, workflows to ensure there is no MAP or MRA identified
  • Participate inFunctional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated
  • Participate in validating the application changes, upgrade and other infrastructure changes to production environment
  • Participated in Disaster recover exercise planning, feasibility analysis and execution. Work with various team to make sure DR document updated with relevant information.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Work on initiatives focused on continuous improvement of the application support model and associated processes using appropriate technologies
    What you will bring:
    • Effective oral and written communication skills as well as positive, customer-focused interpersonal skills and attitude
    • Strong passion towards building production control activities like batch processing monitoring, scheduling, tracking and troubleshooting
    • Experience in Incident& ProblemManagement processes with good exposure to troubleshooting and not just coordination.
    • Ability to work with cross functional teams and be a great people manager.
    • Excellent communication and collaboration skills, with experience in ProblemManagement
    • Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate
    • Curious mindset and self-starter attitude.
    • Ability to work independently with minimum supervision
    • Must have technical skills and tools knowledge:ServiceNow, Remedy, Oracle, SQL,Monitoring Tools likeAppdynamics, Splunk
    • Minimum of 5 years of experience in information systems environmentasapplication support engineer orsystems analysis orapplication support analyst
    • Financial Domain knowledge with various module like Online Banking & Digital Channel,CoreBanking, Payment Solution, Risk & Fraud Solution, Credit Admin & Reporting, Marketing & Product Management, Accounting&Reconciliation is a plus
    • Support of EDW (Enterprise Data Warehouse) and EBI (Enterprise Business Intelligence) program is a plus
    • Bachelor's Degree in computer science or related field
    • ITIL foundation certification preferred
      -- 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

      Equal Employment Opportunity

      Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

      Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Keywords: Silicon Valley Bank, Tempe , Enterprise Application Support Engineer II, Engineering , Tempe, Arizona

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