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Sales Development Coach

Company: Percepta
Location: Tempe
Posted on: September 19, 2023

Job Description:

Sales Development Coach At Percepta, we bring first-class service across each market we support. As a Sales Development Coach in Tempe, AZ, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You'll Be Doing The Sales Development Coach works to facilitate skill building in core competencies for Percepta's front-line sales team. This role is responsible for identifying and coaching performance gaps, job performance, while supporting the Operations Manager in building a sales team. As performance needs are identified, this role will be called upon to conduct needs analysis and coaching related to sales skills & operational development in alignment with Percepta values. During a Typical Day, You'll

  • Lead and develop sales team in proven sales/coaching methodologies to support front line growth and confidence.
  • Conduct ongoing analysis of team needs to develop coaching support. This includes working closely with the Ops Manager to support program objectives and continuous support on the sales floor with the employees providing immediate coaching opportunities.
  • Develop sales coaching action plans for individuals and groups based on performance needs and project timeline for implementation of action plans.
  • Using defined program metrics to measure the effectiveness of coaching and training.
  • Maintain best practice documentation which can be used to support coaching enhancements and uptraining opportunities. Development and Implementation
    • Consistent training experience with a focus on Direct-to-Consumer skills & techniques.
    • Lead the delivery of a consistent educational experience based on operational program needs.
    • Design, develop and implement learning objectives and outcomes applicable to a sales team.
    • Design sales scenarios which include role plays, objection avoidance, knowledge checks, industry trends, and product information to further develop the learning strategies for the team.
    • Develop evaluations of content that are linked to the performance objectives to aid in validating content effectiveness. Training Delivery and Coaching Certification
      • Participate in "Train the Trainer" sessions conducted by the ISD and demonstrate proficiency in training before being considered certified to facilitate content.
      • Training in several areas, including but not limited to new hire onboarding, up-training, and refresher training.
      • Facilitate classes based on the objectives and agendas provided to maximize learner engagement and retention.
      • Using the adult learning principles, adapt instructional style based on learner needs.
      • Analyze group dynamics and interpret non-verbal messages to determine that content is understood and adapt approach to engage all delegates.
      • Ensure all equipment and systems are in place prior to the start of class, i.e., headphones, telephones, computers, and software functionality.Training Management
        • Manage all reporting for in-class components including, but not limited to, attendance tracker, knowledge checks, simulated learning, and training performance metrics.
        • Review and approve weekly timekeeping of learners through onboarding and first week of Abay.
        • Identify individual learner performance gaps and provide personal coaching sessions to help learners meet performance expectations.
        • Escalate performance issues and trends to the appropriate manager when identified.
        • When not in training, participate in taking calls, quality calibration sessions, and completes special projects as assigned.What You Bring to the Role Education
          --- Bachelor's degree preferred, preferably in Education, Training, Leadership, and/or Organizational Development.Experience
          --- Minimum of 3 years of Sales Coaching in B2B sales, call center and classroom facilitation or a combination thereof. Skills
          --- Proficient and dynamic presentation style with an ability to connect, inspire, and adapt content and conversations to any audience.
          --- Ability to create new training tools with minimal assistance.
          --- Understanding of principles and methods for showing, promoting, and selling products or services which include market strategy, techniques, resilience, and confidence.
          --- Ability to identify changes specific to program, disseminate information as needed, and create tools in support of new information.
          --- Proven ability to perform in a fast-paced environment and with minimal supervision.
          --- Able to work a flexible schedule to include extended evening and weekend hours as needed.
          --- Ability to work in a team environment as well as autonomously.
          --- Ability to stand for long periods of time while delivering classroom and immediate coaching opportunities.
          --- Advanced computer skills: Advanced Microsoft Word, Excel, PowerPoint, Outlook, Access, Internet and Visio, Intermediate SPSS, Microsoft Project, Advanced Adobe PageMaker, and Photoshop.
          --- Analytical, design and development skills. Methodical approach to requirements gathering, project planning, stakeholder management, and change management.
          --- Strong attention to detail - you take a 'big picture' approach while still sweating the details.
          --- Passion for learning with a growth mindset.
          --- Ability to think strategically and analytically to develop relevant, effective recommendations.
          --- Excellent interpersonal skills.
          --- Strong time and priority management skills and an ability to juggle multiple projects at once across multiple time zones.Other
          --- Some domestic and international travel may be requiredWhat You Can Expect
          --- Competitive Salary with Incentives
          --- Health/Dental/Vision/Life Insurance
          --- Flexible Spending Account (FSA) and Health Savings Account (HSA)
          --- 401(k) with company match
          --- Vacation/Sick Time and Paid Holidays
          --- Tuition Reimbursement
          --- Employee Assistance Program
          --- Employee Discount Program
          --- Training and Development Programs (Percepta College)
          --- Employee Rewards Program (Perci Perks) A Bit More About Your Role Percepta provides the equipment for this position.About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributionsRespect - a team that is accountable, dependable and gives you their full attentionProactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth - lots of learning opportunities for aspiring mindsDiversity - be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Keywords: Percepta, Tempe , Sales Development Coach, Education / Teaching , Tempe, Arizona

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