Sales Development Coach
Posted on: September 19, 2023
Sales Development Coach At Percepta, we bring first-class
service across each market we support. As a Sales Development Coach
in Tempe, AZ, you'll be a part of creating and delivering amazing
customer experiences, while also enjoying the satisfaction of being
part of a unique culture What You'll Be Doing The Sales Development
Coach works to facilitate skill building in core competencies for
Percepta's front-line sales team. This role is responsible for
identifying and coaching performance gaps, job performance, while
supporting the Operations Manager in building a sales team. As
performance needs are identified, this role will be called upon to
conduct needs analysis and coaching related to sales skills &
operational development in alignment with Percepta values. During a
Typical Day, You'll
- Lead and develop sales team in proven sales/coaching
methodologies to support front line growth and confidence.
- Conduct ongoing analysis of team needs to develop coaching
support. This includes working closely with the Ops Manager to
support program objectives and continuous support on the sales
floor with the employees providing immediate coaching
- Develop sales coaching action plans for individuals and groups
based on performance needs and project timeline for implementation
of action plans.
- Using defined program metrics to measure the effectiveness of
coaching and training.
- Maintain best practice documentation which can be used to
support coaching enhancements and uptraining opportunities.
Development and Implementation
- Consistent training experience with a focus on
Direct-to-Consumer skills & techniques.
- Lead the delivery of a consistent educational experience based
on operational program needs.
- Design, develop and implement learning objectives and outcomes
applicable to a sales team.
- Design sales scenarios which include role plays, objection
avoidance, knowledge checks, industry trends, and product
information to further develop the learning strategies for the
- Develop evaluations of content that are linked to the
performance objectives to aid in validating content effectiveness.
Training Delivery and Coaching Certification
- Participate in "Train the Trainer" sessions conducted by the
ISD and demonstrate proficiency in training before being considered
certified to facilitate content.
- Training in several areas, including but not limited to new
hire onboarding, up-training, and refresher training.
- Facilitate classes based on the objectives and agendas provided
to maximize learner engagement and retention.
- Using the adult learning principles, adapt instructional style
based on learner needs.
- Analyze group dynamics and interpret non-verbal messages to
determine that content is understood and adapt approach to engage
- Ensure all equipment and systems are in place prior to the
start of class, i.e., headphones, telephones, computers, and
software functionality.Training Management
- Manage all reporting for in-class components including, but not
limited to, attendance tracker, knowledge checks, simulated
learning, and training performance metrics.
- Review and approve weekly timekeeping of learners through
onboarding and first week of Abay.
- Identify individual learner performance gaps and provide
personal coaching sessions to help learners meet performance
- Escalate performance issues and trends to the appropriate
manager when identified.
- When not in training, participate in taking calls, quality
calibration sessions, and completes special projects as
assigned.What You Bring to the Role Education
--- Bachelor's degree preferred, preferably in Education, Training,
Leadership, and/or Organizational Development.Experience
--- Minimum of 3 years of Sales Coaching in B2B sales, call center
and classroom facilitation or a combination thereof. Skills
--- Proficient and dynamic presentation style with an ability to
connect, inspire, and adapt content and conversations to any
--- Ability to create new training tools with minimal
--- Understanding of principles and methods for showing, promoting,
and selling products or services which include market strategy,
techniques, resilience, and confidence.
--- Ability to identify changes specific to program, disseminate
information as needed, and create tools in support of new
--- Proven ability to perform in a fast-paced environment and with
--- Able to work a flexible schedule to include extended evening
and weekend hours as needed.
--- Ability to work in a team environment as well as
--- Ability to stand for long periods of time while delivering
classroom and immediate coaching opportunities.
--- Advanced computer skills: Advanced Microsoft Word, Excel,
PowerPoint, Outlook, Access, Internet and Visio, Intermediate SPSS,
Microsoft Project, Advanced Adobe PageMaker, and Photoshop.
--- Analytical, design and development skills. Methodical approach
to requirements gathering, project planning, stakeholder
management, and change management.
--- Strong attention to detail - you take a 'big picture' approach
while still sweating the details.
--- Passion for learning with a growth mindset.
--- Ability to think strategically and analytically to develop
relevant, effective recommendations.
--- Excellent interpersonal skills.
--- Strong time and priority management skills and an ability to
juggle multiple projects at once across multiple time
--- Some domestic and international travel may be requiredWhat You
--- Competitive Salary with Incentives
--- Health/Dental/Vision/Life Insurance
--- Flexible Spending Account (FSA) and Health Savings Account
--- 401(k) with company match
--- Vacation/Sick Time and Paid Holidays
--- Tuition Reimbursement
--- Employee Assistance Program
--- Employee Discount Program
--- Training and Development Programs (Percepta College)
--- Employee Rewards Program (Perci Perks) A Bit More About Your
Role Percepta provides the equipment for this position.About
Percepta Established in 2000, Percepta has contact centers across
the globe that proudly deliver a frictionless customer experience
to our clients. Our values are the heartbeat of our organization,
and we live, breath and play by them every day. As a Percepta team
member, you can expect: Culture of Service - to be treated like you
are the customer from day one Teamwork - belonging to a supportive
family team environment that encourages growth, fosters trust and
open communication, and acknowledges value in your
contributionsRespect - a team that is accountable, dependable and
gives you their full attentionProactive - to surround yourself with
solution-oriented people who strive to improve themselves, others,
and the organizationCareer Growth - lots of learning opportunities
for aspiring mindsDiversity - be a part of our growing diverse and
community-minded organization that is all about having
fun!Competitive Compensation - we take care of family, which is why
we offer more than just competitive wages and great benefits. Our
programs offer incentives and promote physical, mental, and
Keywords: Percepta, Tempe , Sales Development Coach, Education / Teaching , Tempe, Arizona
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