Clerk II
Company: millenniumsoft
Location: Tempe
Posted on: April 2, 2026
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Job Description:
Position : Clerk II Location : Tempe, AZ Duration : 8 Months
Total Hours/week : 40.00 1st Shift Client: Medical Device Company
Job Category: Admin/Clerical Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders
Only) Job Description: The Capital Systems & Services Coordinator
is responsible for managing the customer experiences related to
client reusable products. This position maintains the day-to-day
activities of receiving and processing service requests,
loaner/replacement logistic management, and capital inventory
movements. Essential / Key Job Responsibilities: Receive and
process incoming requests via phone, email, and/or fax. Responsible
for accurately documenting all alleged deficiency's and the
requested service on client reusable capital equipment within the
electronic service platform system. Accurately assigns IMDRF Annex
A failure codes to assist service centers with root cause
evaluation/investigation. Responsible for accurately making
complaint determination and determining reportability on all
reported issues. Responsible for accurately recording and
documenting information received from customers and client
employees into the service platform and complaint management
systems. Research capital equipment ownership and contract status
using JD Edwards ERP system and AS400 contracts application.
Research capital equipment service history using legacy TrackWise
and ServiceMax service platforms. Accurately initiate and process
equipment loaner/replacement movements with the ERP system. Request
and coordinate loaner/replacement, packaging materials and return
labels for small packages and large crate shipments. Responsible
for performing follow up calls to customers, client employees, and
service depots for the return and repair of equipment. Ensure
ethical responsibility to maintain privacy and confidentiality of
patient records and private information. Complies with all local BD
quality policies/procedures/practices through consistent
application of sound Quality Assurance principles. Required
Qualifications: Effective communication skills, written and verbal
Proficient in Microsoft Office Suite, Document Management
(MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts
system, Trackwise Complaint Management System, and Trackwise
CESC/ServiceMax service platforms. Attention to detail Software
application skills. Good organizational and problem-solving skills.
Ability to work in cross-functional teams. Customer Service skills
and ability to effectively communication with customers
Keywords: millenniumsoft, Tempe , Clerk II, Customer Service & Call Center , Tempe, Arizona
