Capital Systems & Services Coordinator
Company: millenniumsoft
Location: Tempe
Posted on: April 1, 2026
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Job Description:
Position : Capital Systems & Services Coordinator Location :
Tempe, AZ Duration : 8 Months Total Hours/week : 40.00 1st Shift
Client: Medical Device Company Job Category: Admin/Clerical Level
Of Experience: Entry Level Employment Type: Contract on W2 (Need US
Citizens Or GC Holders Only) Job Description: The Capital Systems &
Services Coordinator is responsible for managing the customer
experiences related to client reusable products. This position
maintains the day-to-day activities of receiving and processing
service requests, loaner/replacement logistic management, and
capital inventory movements. Essential / Key Job Responsibilities:
Receive and process incoming requests via phone, email, and/or fax.
Responsible for accurately documenting all alleged deficiency's and
the requested service on client reusable capital equipment within
the electronic service platform system. Accurately assigns IMDRF
Annex A failure codes to assist service centers with root cause
evaluation/investigation. Responsible for accurately making
complaint determination and determining reportability on all
reported issues. Responsible for accurately recording and
documenting information received from customers and client
employees into the service platform and complaint management
systems. Research capital equipment ownership and contract status
using JD Edwards ERP system and AS400 contracts application.
Research capital equipment service history using legacy TrackWise
and ServiceMax service platforms. Accurately initiate and process
equipment loaner/replacement movements with the ERP system. Request
and coordinate loaner/replacement, packaging materials and return
labels for small packages and large crate shipments. Responsible
for performing follow up calls to customers, client employees, and
service depots for the return and repair of equipment. Ensure
ethical responsibility to maintain privacy and confidentiality of
patient records and private information. Complies with all local BD
quality policies/procedures/practices through consistent
application of sound Quality Assurance principles. Required
Qualifications: Effective communication skills, written and verbal
Proficient in Microsoft Office Suite, Document Management
(MasterControl), Enterprise (JDE/SAP), AS400 Active Contracts
system, Trackwise Complaint Management System, and Trackwise
CESC/ServiceMax service platforms. Attention to detail Software
application skills. Good organizational and problem-solving skills.
Ability to work in cross-functional teams. Customer Service skills
and ability to effectively communication with customers
Keywords: millenniumsoft, Tempe , Capital Systems & Services Coordinator, Customer Service & Call Center , Tempe, Arizona
