Retail Auto Customer Service Account Specialist I Bilingual English and Spanish Required
Company: JPMorganChase
Location: Tempe
Posted on: April 1, 2026
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Job Description:
Description At JPMorganChase, you'll be at the forefront of
delivering exceptional customer service, where each day presents
the same opportunities to make a meaningful difference. You'll
engage in creative and exciting work, consistently offering
innovative solutions and options to assist our valued customers.
While the duties may be routine, your role remains dynamic and
impactful, enabling you to build strong relationships and
contribute to our business success. As a Specialist I in Account
Service at JPMorganChase, you will be the first point of contact
for our clients, providing exceptional customer service for various
financial products. Your role involves handling inbound calls,
building strong customer relationships, and offering innovative
solutions to meet client needs. You'll thrive in a fast-paced call
center environment, leveraging your communication, multitasking,
and results-oriented skills. You will be working within a
well-defined framework, performing routine tasks and following
established procedures, with any non-standard issues referred to
your supervisor. Job responsibilities Manages a high volume of
inbound calls (potentially over 100 daily), delivering
comprehensive support for financial products Utilizes customer
service expertise to interpret needs and deliver continuous
insights Navigates multiple computer systems with efficiency,
demonstrating adaptability and resilience Excels both independently
and collaboratively, driving team success and achieving goals
Follows all regulatory and departmental practices and procedures
diligently Takes ownership of each customer interaction while
treating them with respect and responding with empathy Required
qualifications, capabilities, and skills Reading and speaking in
both Spanish and English fluently is required for this role
Communication, information gathering, and decision-making skills
Customer interaction and support skills with at least 1 year of
experience in phone or face-to-face settings, while being able to
multitask with computer systems and work accurately Ability to
manage complex customer interactions using empathy, composure, and
sound judgment Ability to adjust to new situations and effectively
navigate different cultural contexts and workplace environments
Adaptability and efficiency in fast-paced, dynamic, and
results-driven environments Ability to solve problems and
effectively present and explain solutions Ability to learn products
and systems quickly, embrace challenges as opportunities, and
actively seek feedback to improve performance and achieve goals
Proficient computer literacy skills, with experience in using
technology to solve problems and communicate in a professional
setting High school diploma or GED required Preferred
qualifications, capabilities, and skills Developing ability to use
data to understand issues and opportunities Developing skills in
using AI technology for automation and prompt writing Work Schedule
Candidates must be willing and able to work schedules during our
operating hours, which may include evenings and weekends. This
position requires that you attend trainings as scheduled. Training
hours may not coincide with your regularly scheduled hours.
Keywords: JPMorganChase, Tempe , Retail Auto Customer Service Account Specialist I Bilingual English and Spanish Required, Customer Service & Call Center , Tempe, Arizona
