Customer Care Specialist (Outbound Call Center)

Company: Partners Personnel
Location: Phoenix
Posted on: February 18, 2026

Job Description:

Job Description Job Description Location: Hybrid – Onsite Wednesdays (subject to change) Schedule: Monday–Friday, 7:00 AM – 4:00 PM (Arizona Time) Job Description We are seeking a reliable and customer-focused Customer Care Specialist to join our outbound call center team. In this role, you will proactively contact clients to provide updates on their orders, ensuring timely communication and a positive customer experience. Employees will work from a prioritized list of orders, contacting customers via phone and email to communicate order status updates. This position requires strong attention to detail, the ability to manage multiple tasks, and comfort using internal systems to track outreach and document customer interactions. Key Responsibilities Make outbound phone calls and send emails to clients with order status updates Work from a prioritized order queue to ensure timely client communication Accurately document customer interactions and updates in internal tracking systems Follow established processes to ensure consistency and data accuracy Collaborate with internal teams as needed to resolve order-related issues Maintain professionalism and excellent customer service standards at all times Job Requirements Previous customer service experience required Call center experience preferred Strong multitasking and problem-solving skills Ability to work independently and manage time effectively Proficiency with Microsoft Excel and Outlook preferred Reliable attendance and ability to work onsite on Wednesdays Preferred Qualifications Experience in outbound calling environments Strong verbal and written communication skills Detail-oriented with strong organizational skills Company Description Equal Opportunity Employer: Partners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law. Fair Chance & Background Checks: This position may require a background check consistent with applicable law. A criminal record will not automatically disqualify a candidate. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws. Reasonable Accommodation: We provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law. Company Description Equal Opportunity Employer:\r\nPartners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.\r\n\r\nFair Chance & Background Checks:\r\nThis position may require a background check consistent with applicable law. A criminal record will not automatically disqualify a candidate. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws.\r\n\r\nReasonable Accommodation:\r\nWe provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law.

Keywords: Partners Personnel, Tempe , Customer Care Specialist (Outbound Call Center), Customer Service & Call Center , Phoenix, Arizona