Duty Manager

Company: HHS
Location: Phoenix
Posted on: February 15, 2026

Job Description:

Deliver effective passenger services solutions to our customers Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements Address and resolve customer service issues in a timely manner with professionalism Review new airline and vendor contracts and provide feedback Meet with customers regularly to receive feedback and monitor satisfaction levels Build and maintain relationships with key stakeholders Manage safety and security procedures to comply with HHS operating standards Create a positive and inclusive work environment to lead and motivate team members Monitor and/or conduct required training of team members Skills Interpersonal Skills: Ability to interact with individuals at all levels of the organization Communication: Effective written, spoken, and non-verbal communication as well as presentation skills Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Decision Making: Ability to quickly make sound decisions and judgments Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to collaborate and provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements 2 to 5 years of management experience Ability to work a flexible schedule that may include nights, weekends, and holidays Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities Knowledge of applicable FAA and OSHA regulations Experience negotiating contracts Ability to work a flexible schedule that may include nights, weekends, and holidays Computer skills including word processing, spreadsheets, email, and ordering platforms Must be willing to relocate for promotion opportunities What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. App-MGT

Keywords: HHS, Tempe , Duty Manager, Customer Service & Call Center , Phoenix, Arizona