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ServiceNow Admin / Developer

Company: Kforce Technology
Location: Tempe
Posted on: April 10, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a ServiceNow Admin/Developer in Tempe, AZ. Duties:

  • Perform daily administration activities of the ServiceNow modules/platform, including performing approved configuration changes
  • Perform ServiceNow implementation tasks including but not limited to requirements gathering, solution design, configuration, testing, and integration
  • Work with business and technical teams to design and build workflows that manage, enhance, and/or improve internal processes
  • Develop system integrations and process automation, fully utilizing the platform's workflow capabilities
  • Create reports and dashboards in the ServiceNow platform to meet internal customer and business needs
  • Function as the ServiceNow subject matter expert and offer recommendations and solutions, as needed, to meet collaboration and governance needs
  • Manage access controls for Service Now platform and its functional modules
  • Configure business rules, user interface (UI) policies and actions, client scripts, and access control lists (ACLs), including writing advanced scripting of each (including CMS/Service Portal)
  • Configure notifications, UI pages, UI macros, script includes, formatters, etc.
  • Document and maintain functional business requirements, process flows, and business use cases Job Requirements:REQUIREMENTS:
    • Bachelor's degree in Information Technology, Computer Science, or a related discipline, or a combination of education and successfully demonstrated industry-related experience
    • 8+ years of experience as an IT Application or System administrator, with at least 2 years of experience specifically as a ServiceNow administrator
    • 5+ years of working in an Agile/Scrum environment required
    • 2+ years of working with various ServiceNow modules such as Service Catalog, Knowledge, Asset Management, Change/Incident, CMDB, ITSM and CSM
    • Proven experience creating ServiceNow update sets, promoting, and testing in multiple instances, and deploying into production
    • Must have a solid understanding of ITSM processes
    • Must have a solid understanding of mid-server administration and processes
    • Excellent knowledge of ServiceNow best practices
    • Proactively researches and stays abreast of ServiceNow trends and features and makes implementation recommendations to the business and internal customers
    • Must have strong interpersonal, verbal, and written communication skills with the ability to communicate effectively and collaboratively across internal and external organizations
    • Demonstrated ability to adapt to new technologies, learn quickly, and shift priorities in an ever-changing and fast-paced environment
    • Excellent customer service skills with the ability to manage obstacles and address multiple and sometimes conflicting demands Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Tempe , ServiceNow Admin / Developer, Administration, Clerical , Tempe, Arizona

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