Collections Representative - Remote in Arizona
Company: UnitedHealth Group
Posted on: September 20, 2023
If you are located within the state of Arizona, you will have
the flexibility to telecommute* (work from home) as you take on
some tough challenges.
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 7am -
4:30pm PST. It may be necessary, given the business need, to work
occasional overtime. -
We offer 6 weeks of paid training. Monday - Friday 8am-4:30pm PST.
Training will be conducted virtually from your home.
Perform research on various computer systems and document customer
information regarding current status, payment expectations, notes
of conversations and other relevant information
Use mail, email and phones to contact customers to discuss,
negotiate payment and resolve outstanding medical bill accounts and
Obtain agreement on potential balance payoff and/or payment terms
within stated level of authority and guideline limits
Prepare and submits reports to internal management on status of
outstanding medical bills and proposed/planned payment settlement
This is a challenging role that requires providing best in class
service to our customers during their times of difficulty. It's a
fast-paced environment that requires focus and ability to
multi-task throughout the day. This is a 40-hour, full time role
working flexible shifts, sometimes including evenings or Saturdays.
We require our employees to be flexible enough to work any shift,
any day of the week during those hours.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
High School Diploma / GED (or higher)
2+ years of Commercial Insurance payers experience
1+ years of medical collections follow-up experience
Familiarity with computer and Windows PC applications, which
includes the ability to learn new and complex computer system
Ability to work an 8-hour shift between 7am - 4:30pm PST including
the flexibility to work occasional overtime per business needs.
1+ year of experience in a related environment (i.e., office,
administrative, clerical, customer service, etc.) using phones and
computers as the primary job tools.
Working knowledge of medical terminology.
- Reside within the state of Arizona
- Ability to keep all company sensitive documents secure (if
- Required to have a dedicated work area established that is
separated from other living areas and provides information
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Tempe , Collections Representative - Remote in Arizona, Accounting, Auditing , Tempe, Arizona
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