Student Services Specialist - Financial Aid (Short-Term, 2 Openings)
Company: Maricopa Community College District
Location: Tempe
Posted on: September 17, 2023
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Job Description:
Student Services Specialist - Financial Aid (Short-Term, 2
Openings)
Job ID: 318565
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Hourly Rate
$16.24 - $21.11/per hour
Grade
109
Work Schedule
Hours of operation: Monday - Friday, 7:00 AM - 7:00 PM
Varied schedules within these hours
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real
difference in the lives of over 200,000 college students every
year?
Would you like to be part of an organization that adds $7.2 billion
dollars to the economy and supports nearly 100,000 jobs in the
fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At
Maricopa County Community Colleges!
About Us
Benefits
The Maricopa County Community College District (MCCCD) is committed
to providing you with a competitive, comprehensive benefits program
that provides the care you and your family need to lead healthy and
productive lives. Our benefits are designed to provide support for
every life stage and lifestyle in our community.
Job Summary
If you have a passion for helping others improve their lives
through education by breaking down barriers and helping them
navigate higher education, this is the position for you!
This position provides comprehensive student support, specializing
in financial aid, in the Maricopa Contact Center. This position
works collaboratively with a team to provide remote customer
service and communications for a diverse population of students and
campus representatives. This position operates with the highest
level of customer service via phone, email, chat, text, and other
communication modes.
This position will be trained and expected to provide one-stop
enrollment student support (including financial aid, admissions,
registration, placement, student billing, recruitment, and other
enrollment processes) via inbound and outbound phone calls for all
ten Maricopa Community Colleges and the District Office. The
position utilizes strong problem-solving and troubleshooting skills
and leverages multiple technology systems to efficiently help
students navigate all aspects of the financial aid and enrollment
processes. The position reports to the Student Services Manager
overseeing the financial aid core team in the Maricopa Contact
Center. In order to be successful in this position at least a basic
knowledge of Title IV financial aid regulations and enrollment
steps is required.
This position works at the Wood Street location. This may be a work
from home position on a part-time or full-time basis.
Essential Functions
60% - Provides comprehensive student support, specializing in
financial aid but also including admissions, registration,
placement, student billing, recruitment and other enrollment
processes, via phone, email, chat, text, and other modes to
prospective and current students.
20% - Collects, inputs, modifies, and verifies student information
in the Customer Relationship Management (CRM),Student Information
System (SIS), and other systems.
10% - Assists with training, quality assurance, vendor management,
and/or other projects pertinent to the daily operations of the
Maricopa Contact Center.
10% - Other duties as assigned
Minimum Qualifications
Associate's degree from a regionally accredited institution in any
field, and one (1) year of experience assisting with educational
program development and coordination, student advisement, financial
aid, or related student development programs, or working in a call
center on inbound and outbound call campaigns.
OR
High School Diploma or GED and three (3) years of experience
assisting with educational program development and coordination,
student advisement, financial aid, or related student development
programs, or working in a call center on inbound and outbound call
campaigns.
Desired Qualifications
A. One (1) or more years of experience working in a higher
education environment with a role in Enrollment Services
(admissions, records, registration, advisement, cashier, financial
aid, outreach, or recruitment)
B. One (1) or more years of experience working with finance
C. One (1) or more years working in a customer service role over
the phone
D. Experience using a Student Information System (Peoplesoft,
Banner, etc.)
E. Experience using a Customer Relationship Management Tool
(CRM)
F. Bilingual (Spanish-English)
Special Working Conditions
Hours of operation 7:00 AM - 7:00 PM, varied schedules within these
hours.
May be required to sit for a long period of time; viewing a
computer monitor
May be required to lift or carry up to 25 lbs
May be required to work evenings and weekends
Must be in good standing with the Department of Education as it
relates to Federal Financial Aid.
May be required to work on site or at home. Technology (computer,
monitors, mouse, keyboard, etc.) will be provided for work from
home, but the candidate must have reliable internet. Other
workspace requirements (desks, chairs, etc.) are not provided by
the Maricopa Community Colleges. The candidate must have a private
remote workspace.
How to Apply
Applicants are required to submit a cover letter and resume showing
how the applicant meets the minimum and desired qualifications. All
minimum requirements must be met at the time of the
application.
If you do not submit a cover letter along with your resume, you
will not be considered for the position.
Additional materials will not be accepted after the job posting has
closed.
Missing materials or incomplete employment history will not be
considered.
Please ensure your materials clearly provide the following
information.
Posting Close Date
Review: Tuesday, September 5th, 2023
Open until filled
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not
discriminate, nor tolerate discrimination in employment or
education, against any applicant, employee, or student because of
race, color, religion, sex, sexual orientation, gender identity,
national origin, citizenship status (including document abuse),
age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in
the United States shall, on the basis of sex, be excluded from
participation in, be denied the benefits of, or be subjected to
discrimination under any education program or activity receiving
Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment,
and business environment free of gender discrimination. Incidents
of misconduct should be reported to the college Title IX
Coordinator, as outlined in policy, contact information is
available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and
Universities to disclose information about crime on and around
their campuses. Crime reporting data for each of the Maricopa
Community Colleges, as required under the Clery Act, is available
at this link Clery Act.
To apply, visit
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Keywords: Maricopa Community College District, Tempe , Student Services Specialist - Financial Aid (Short-Term, 2 Openings), Accounting, Auditing , Tempe, Arizona
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