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Student Services Specialist - Financial Aid (Short-Term, 2 Openings)

Company: Maricopa Community College District
Location: Tempe
Posted on: September 17, 2023

Job Description:

Student Services Specialist - Financial Aid (Short-Term, 2 Openings)

Job ID: 318565
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular

Hourly Rate

$16.24 - $21.11/per hour



Work Schedule

Hours of operation: Monday - Friday, 7:00 AM - 7:00 PM

Varied schedules within these hours

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

  • Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona's Best Employers


    The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

    • 16 paid observed holidays
    • ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
    • Paid vacation, sick, and personal time (if applicable)
    • Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
    • $4,000 Annual professional development growth funding (if applicable)
    • Tuition reimbursement for employees and dependents (if applicable)
    • Flexible work schedules
    • Maricopa Employee Health & Wellness Program:
      • Sight-On-Site Eye Care Services
      • Diabetes Empowerment Education Program
      • Mobile On-site Mammography Screenings
      • Employee Assistance Program (EAP)
      • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
      • Pre-Retirement Events
      • (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
      • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

        Job Summary

        If you have a passion for helping others improve their lives through education by breaking down barriers and helping them navigate higher education, this is the position for you!

        This position provides comprehensive student support, specializing in financial aid, in the Maricopa Contact Center. This position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus representatives. This position operates with the highest level of customer service via phone, email, chat, text, and other communication modes.

        This position will be trained and expected to provide one-stop enrollment student support (including financial aid, admissions, registration, placement, student billing, recruitment, and other enrollment processes) via inbound and outbound phone calls for all ten Maricopa Community Colleges and the District Office. The position utilizes strong problem-solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the financial aid and enrollment processes. The position reports to the Student Services Manager overseeing the financial aid core team in the Maricopa Contact Center. In order to be successful in this position at least a basic knowledge of Title IV financial aid regulations and enrollment steps is required.

        This position works at the Wood Street location. This may be a work from home position on a part-time or full-time basis.

        Essential Functions

        60% - Provides comprehensive student support, specializing in financial aid but also including admissions, registration, placement, student billing, recruitment and other enrollment processes, via phone, email, chat, text, and other modes to prospective and current students.

        20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM),Student Information System (SIS), and other systems.

        10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the Maricopa Contact Center.

        10% - Other duties as assigned

        Minimum Qualifications

        Associate's degree from a regionally accredited institution in any field, and one (1) year of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.


        High School Diploma or GED and three (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.

        Desired Qualifications

        A. One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment)

        B. One (1) or more years of experience working with finance

        C. One (1) or more years working in a customer service role over the phone

        D. Experience using a Student Information System (Peoplesoft, Banner, etc.)

        E. Experience using a Customer Relationship Management Tool (CRM)

        F. Bilingual (Spanish-English)

        Special Working Conditions

        Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.

        May be required to sit for a long period of time; viewing a computer monitor

        May be required to lift or carry up to 25 lbs

        May be required to work evenings and weekends

        Must be in good standing with the Department of Education as it relates to Federal Financial Aid.

        May be required to work on site or at home. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.

        How to Apply

        Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

        If you do not submit a cover letter along with your resume, you will not be considered for the position.

        Additional materials will not be accepted after the job posting has closed.

        Missing materials or incomplete employment history will not be considered.

        Please ensure your materials clearly provide the following information.
        • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
        • Indicate whether former or current employment is Full-Time or;
        • Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
        • Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
        • Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

          Posting Close Date

          Review: Tuesday, September 5th, 2023

          Open until filled

          EEO, Title IX, & Clery Act

          Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

          Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

          The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

          The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

          To apply, visit


Keywords: Maricopa Community College District, Tempe , Student Services Specialist - Financial Aid (Short-Term, 2 Openings), Accounting, Auditing , Tempe, Arizona

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