Money Movement Specialist
Company: ADP
Location: Tempe
Posted on: September 15, 2023
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Job Description:
ADP is hiring a Money Movement Specialist - Collections.
In this position you will contact delinquent clients and arrange
for collection of past due accounts. Arrange for various means of
debt satisfaction if immediate resolution of a default account is
not possible. Arrange hold payrolls due to defaults. Prepare and
processes potential charge-offs delinquency reporting for month
end, and actual charge offs. Forward all files and assists in
recovery process. Assist, participate and contribute to client
service representative initiatives for better service. Provide
support to Regions staff which includes: PRS, PRE, HRBP, Finance
Exec and Controller' on all Money Movement & Collections issues.
Additional support and assistance to the COG Banking Group and A/R
Cash posting in India and Miami's Accounting Department. Maintain
established procedures and timelines across multiple processing
locations, San Dimas and El Paso, to support dual operations.
At ADP we are driven by your success. We engage your unique talents
and perspectives. We welcome your ideas on how to do things
differently and better. In your efforts to achieve, learn and grow,
we support you all the way. If success motivates you, you belong at
ADP.
We strive for every interaction to be driven by our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence,
Inspiring Innovation, Each Person Counts, Results-Driven, & Social
Responsibility.
RESPONSIBILITIES:
Processes St Dimas Banking reports for Returned Banking
Transactions exp: NSF, ISF, Closed Accounts, Incorrect ABA, and or
Account #, Uncollected Funds.
Provide Management with Collection Alert thru the Total Track
system. Also document all functions taken to complete the
Alert.
Provide Credit Underwriting with request for updates and credit
evaluation reports and Over Threshold limit reviews.
Prepares reconciliation upon client's request.
Assigned after Hours phone duty for a 7-day period.
Establishes contact with clients which are 1-3 days or more beyond
due date and arranges for collection of past due installments for
both Payroll and Benefit invoices. Maintain work lists to ensure
timely follow-up and "quality contacts" with each potentially past
due account. If immediate resolution is not possible, utilizes
various collection strategies to minimize any potential loss, as
well as apply collections policy to the maximum. (Approx. Wt.
25%)
Acts as a liaison and works with appropriate ADP Finance Exec or
Area President in resolving delinquency problems which require the
involvement of the SBUs This requires a full investigation of
complaints by the client should there be service problems. (Approx.
Wt. 20%)
Documents and/or corresponds regarding any business changes such as
buy/sell, transfer and assumptions, notice of claim, etc. (Approx.
Wt. 15%)
Contacts banks, trades, franchise representatives and/or attorney
regarding closed operations or business changes which affect
collection. Attempts a skip trace on disappearing client as well as
exhausting collections strategies. Processes accounts eligible for
charge offs. (Approx. Wt. 15%)
Updates the Incoming Wire Transfer Audit in TotalTrack for Wire
Transfers upon receipt of funds, which confirms the transactions to
the regions. This allows the regions to view the funds being
received and allows for payrolls to be processed timely. Submits
case to Management for Over Threshold issue to review for extension
or increase of processing limit thru the TotalTrack A/R system
Places Credit Hold changes in TotalTrack, informing the regions of
all clients on Credit Hold for nonpayment. This prevents further
payrolls from processed. The process is performed in the TotalTrack
system which provides the information to all in Real Time
Places Header Hold changes in TotalTrack, informing the regions of
all clients on Header Hold which prevent client Double Deduction of
funds. This is performed on ALL clients who are on Pre-Wire payment
terms, Bonus Payrolls and Final payrolls. The process is performed
in the TotalTrack system which provides the information to all in
Real Time
Reviews Aging Report to process client refunds, credits, or
overpayments
Prepares adjustments thru the Total Track system, to expedite money
movement on client accounts. Adjustments consist of
249,349,405,421,422,423,554,574, etc.
Prepares Manual ACH debits thru TotalTrack for client on Special
Payment terms and includes clients which process payrolls on
Pre-Wire transfer terms that have an outstanding balance after the
initial receipt of funds.
N-Screen functions are conducted to apply On -Account funds to
invoice after Wire Transfer is received and posted on clients
account.
Assists with the accounting and posting adjustments should there be
an error in the client's payment history or unusual amounts due or
paid. Locates missing checks. Reconciles payment history disputes
and discrepancies. (Approx. Wt. 5%)
Handles decisions regarding waiving of late charges. (Approx. Wt.
5%)
Maintains daily communications and reports results and portfolio
delinquencies to the Collection Manager. (Approx. Wt. 5%)
Prepares the monthly management reports which fully outline
portfolio status by aging and as requested by management (forecast,
delinquency report, or charge-offs). (Approx. Wt. 5%)
Performs other related duties as assigned and associated with
quality client service. (Approx. Wt. 5%).
Communicate with Client / Region to obtain an immediate resolution
of a/r-collection issues.
SPECIAL ACCOUNTABILITY:
Directly impacts the performance of portfolio's collections, fee
income such as late charges and other miscellaneous fees.
QUALIFICATIONS REQUIRED:
Bachelor's Degree and/or equivalent work experience.
3-5 years of proven business to business customer service a
must
Effective verbal, written communication, interpersonal and
organizational skills necessary.
PREFERRED QUALIFICATIONS: Preference will be given to candidates
who have the following:
In depth understanding of data processing required.
Bachelor's Degree or its equivalent in education and experience
Comprehensive understanding of financial transactions combined with
banking knowledge, computer operations knowledge,analysis and
critical thinking.
Ability to handle complex and multiple functions
simultaneously.
Make critical decisions without management direction.
Banking operational transactions
Analytical skills/understanding of complex financial operations
Interpersonal/collaboration skills
Client Support
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP affirms that inequality is detrimental to our associates, our
clients, and the communities we serve. Our goal is to impact
lasting change through our actions. Together, we unite for equality
and equity. ADP is committed to equal employment opportunities
regardless of any protected characteristic, including race, color,
genetic information, creed, national origin, religion, sex,
affectional or sexual orientation, gender identity or expression,
lawful alien status, ancestry, age, marital status, or protected
veteran status and will not discriminate against anyone on the
basis of a disability. We support an inclusive workplace where
associates excel based on personal merit, qualifications,
experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business
with the highest ethical standards and full compliance with all
applicable laws. We also expect our people to uphold our values
with the highest level of integrity and behave in a manner that
fosters an honest and respectful workplace. Click
https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture
and our full set of values.
Keywords: ADP, Tempe , Money Movement Specialist, Accounting, Auditing , Tempe, Arizona
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